Contentful incident

Stale entries on Content Delivery API

Minor Resolved View vendor source →

Contentful experienced a minor incident on September 3, 2026 affecting Content Delivery API, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 07:45 AM UTC
Resolved
Sep 03, 2026, 01:25 PM UTC
Duration
5h 40m
Detected by Pingoru
Sep 03, 2026, 07:45 AM UTC

Affected components

Content Delivery API

Update timeline

  1. investigating Sep 03, 2026, 07:45 AM UTC

    Some customers in the EU data residency region are receiving stale entries from Content Delivery API. We are investigating.

  2. investigating Sep 03, 2026, 09:23 AM UTC

    We are continuing to investigate this issue impacting a subset of customers in the EU.

  3. resolved Sep 03, 2026, 01:25 PM UTC

    We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved.