Contentful incident

Errors on requests to Contentful from Frankfurt (FRA) region

Minor Resolved View vendor source →

Contentful experienced a minor incident on July 3, 2026 affecting Content Management API and Content Management API and 1 more component, lasting 7h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 09:32 AM UTC
Resolved
Jul 03, 2026, 05:26 PM UTC
Duration
7h 53m
Detected by Pingoru
Jul 03, 2026, 09:32 AM UTC

Affected components

Content Management APIContent Management APIWeb AppWeb App

Update timeline

  1. identified Jul 03, 2026, 09:32 AM UTC

    We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

  2. identified Jul 03, 2026, 11:29 AM UTC

    Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

  3. resolved Jul 03, 2026, 05:26 PM UTC

    We have taken action and error rates have returned to normal.