Contentful incident

Connection issues with the Management and Preview APIs

Minor Resolved View vendor source →

Contentful experienced a minor incident on June 18, 2026 affecting Content Management API and Web App, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 04:11 PM UTC
Resolved
Jun 18, 2026, 08:58 PM UTC
Duration
4h 46m
Detected by Pingoru
Jun 18, 2026, 04:11 PM UTC

Affected components

Content Management APIWeb App

Update timeline

  1. investigating Jun 18, 2026, 04:11 PM UTC

    Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

  2. investigating Jun 18, 2026, 04:13 PM UTC

    Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

  3. identified Jun 18, 2026, 05:14 PM UTC

    We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

  4. identified Jun 18, 2026, 07:24 PM UTC

    The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

  5. monitoring Jun 18, 2026, 08:25 PM UTC

    Error rates have returned to normal. We continue to monitor the situation.

  6. resolved Jun 18, 2026, 08:58 PM UTC

    This issue is now resolved.