Contentful incident

Experience API experiencing issues on upsert operations

Minor Resolved View vendor source →

Contentful experienced a minor incident on August 17, 2026 affecting Experience API, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 09:05 AM UTC
Resolved
Aug 17, 2026, 11:56 AM UTC
Duration
2h 51m
Detected by Pingoru
Aug 17, 2026, 09:05 AM UTC

Affected components

Experience API

Update timeline

  1. investigating Aug 17, 2026, 09:05 AM UTC

    We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

  2. identified Aug 17, 2026, 09:37 AM UTC

    We have identified the issue and are working with our upstream provider to provide a fix.

  3. monitoring Aug 17, 2026, 10:19 AM UTC

    We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

  4. resolved Aug 17, 2026, 11:56 AM UTC

    The incident is resolved