Contentful incident

Errors on Contentful Content Management and Preview APIs.

Minor Resolved View vendor source →

Contentful experienced a minor incident on July 2, 2026 affecting Content Management API and Content Management API and 1 more component, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:53 AM UTC
Resolved
Jul 02, 2026, 02:27 PM UTC
Duration
6h 34m
Detected by Pingoru
Jul 02, 2026, 07:53 AM UTC

Affected components

Content Management APIContent Management APIAuthentication serviceWeb AppWeb App

Update timeline

  1. investigating Jul 02, 2026, 07:53 AM UTC

    We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.

  2. investigating Jul 02, 2026, 08:11 AM UTC

    We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.

  3. investigating Jul 02, 2026, 09:53 AM UTC

    We are continuing to work with one of our upstream CDN providers on resolving this issue.

  4. investigating Jul 02, 2026, 10:32 AM UTC

    We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

  5. identified Jul 02, 2026, 11:19 AM UTC

    Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.

  6. monitoring Jul 02, 2026, 12:21 PM UTC

    Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.

  7. resolved Jul 02, 2026, 02:27 PM UTC

    This issue has been resolved.