Cleo Integration Cloud Outage History
Cleo Integration Cloud is up right nowPingoru has recorded 50 incidents for Cleo Integration Cloud: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 4 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 66 (0%) |
Incidents, newest first
Major September 16, 2026 WebEDI unable to send documents 1h 6m Cleo WebEDI Portal
Started Sep 16, 2026, 02:32 PM UTC· resolved Sep 16, 2026, 03:39 PM UTC
- investigating Sep 16, 2026, 02:32 PM UTC
Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.
- monitoring Sep 16, 2026, 02:45 PM UTC
Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability. If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered.
- resolved Sep 16, 2026, 03:39 PM UTC
Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.
Minor September 4, 2026 Cleo Integration Cloud: API Gateway - API Provider Delay 1h 18m Cleo Integration Cloud - API Gateway
Started Sep 04, 2026, 04:10 AM UTC· resolved Sep 04, 2026, 05:28 AM UTC
- investigating Sep 04, 2026, 04:10 AM UTC
Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.
- monitoring Sep 04, 2026, 05:07 AM UTC
Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly.
- resolved Sep 04, 2026, 05:28 AM UTC
Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.
Notice July 14, 2026 Cleo Integration Cloud - API Gateway - API Provider connectivity –
Started Jul 14, 2026, 12:27 AM UTC· resolved Jul 14, 2026, 12:27 AM UTC
- resolved Jul 14, 2026, 12:27 AM UTC
Cleo Engineers were alerted to an issue affecting API Provider connectivity for CIC customers caused by an expired certificate. Upon investigation, the certificate was renewed and service was restored. Monitoring has confirmed that API Provider connectivity is operating normally and no further issues have been detected. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.
Major July 2, 2026 WebEDI - partial outage affecting document transmission 3h 11m Cleo WebEDI Portal
Started Jul 02, 2026, 01:05 PM UTC· resolved Jul 02, 2026, 04:17 PM UTC
- investigating Jul 02, 2026, 01:05 PM UTC
Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.
- investigating Jul 02, 2026, 01:49 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2026, 01:55 PM UTC
Our engineers have identified and corrected the translation‑map issue, and an update has been deployed. The WebEDI portal delivery issue remains under active investigation.
- monitoring Jul 02, 2026, 03:12 PM UTC
Engineering has resolved both issues, and we are actively monitoring document flow to ensure everything continues running smoothly. If you have any documents that remain in sent status from yesterday afternoon through 9 a.m. CDT today, please restage and resend them.
- resolved Jul 02, 2026, 04:17 PM UTC
Engineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.
Major June 23, 2026 Cleo WebEDI unable to create response documents 1h 9m Cleo WebEDI Portal
Started Jun 23, 2026, 08:19 PM UTC· resolved Jun 23, 2026, 09:28 PM UTC
- investigating Jun 23, 2026, 08:19 PM UTC
A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.
- investigating Jun 23, 2026, 08:56 PM UTC
We are continuing to investigate this issue.
- identified Jun 23, 2026, 08:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 23, 2026, 08:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 23, 2026, 09:01 PM UTC
Our engineers have implemented an update and response document creation is working. We will continue to monitor to ensure that processing is working as expected.
- resolved Jun 23, 2026, 09:28 PM UTC
Resolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.
Minor May 7, 2026 Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay 3h 37m Cleo Integration Cloud - Router
Started May 07, 2026, 07:05 PM UTC· resolved May 07, 2026, 10:43 PM UTC
- investigating May 07, 2026, 07:05 PM UTC
Cleo Engineers were alerted to a condition causing intermittent delay's in scheduled inbound and outbound processes. Our team is actively investigating.
- investigating May 07, 2026, 08:18 PM UTC
Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes.
- identified May 07, 2026, 09:14 PM UTC
Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo Engineers have identified the issue and are working to apply a change to ensure that all processing is being scheduled as expected.
- identified May 07, 2026, 09:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 07, 2026, 09:44 PM UTC
Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.
- resolved May 07, 2026, 10:43 PM UTC
Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor February 24, 2026 Cleo Integration Cloud: API Provider Failures 12h 30m Cleo Integration Cloud - API Gateway
Started Feb 24, 2026, 06:00 PM UTC· resolved Feb 25, 2026, 06:30 AM UTC
- resolved Feb 25, 2026, 09:18 AM UTC
Cleo Engineers were alerted to a condition that intermittently affected API Provider connectivity for CIC customers. Between February 24, 1:00 PM CDT and February 25, 1:30 AM CDT, approximately 7% of API requests to the API Provider experienced HTTP 500 (Internal Server Error) responses. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor February 13, 2026 Cleo Integration Cloud: CIC Integration Engine - Amazon Selling Partner API Failures 1h 58m Cleo Integration Cloud - Integration Engine
Started Feb 13, 2026, 08:33 PM UTC· resolved Feb 13, 2026, 10:31 PM UTC
- identified Feb 13, 2026, 08:33 PM UTC
Cleo Engineers have been alerted to a condition affecting Amazon Selling Partner API. CIC is experiencing API call failures to the Amazon Selling Partner API. Engineers have identified the issue and are actively working to correct it.
- identified Feb 13, 2026, 09:55 PM UTC
Cleo Engineers are continuing to actively work on correcting the issue affecting Amazon Selling Partner API failures.
- resolved Feb 13, 2026, 10:31 PM UTC
Cleo Engineers have applied a fix to the condition affecting the Amazon Selling Partner API. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Major October 14, 2025 Cleo Integration Cloud: Integration Engine - API failures 11m Cleo Integration Cloud - Integration Engine
Started Oct 14, 2025, 08:30 PM UTC· resolved Oct 14, 2025, 08:42 PM UTC
- identified Oct 14, 2025, 08:30 PM UTC
Cleo Engineers were alerted and identified a condition with the CIC - Integration Engine between 14:02 and 14:36 CDT. Only 10 percent of customers who use API processing were affected.
- resolved Oct 14, 2025, 08:42 PM UTC
Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Major October 6, 2025 CIC - WebEDI - Latency with document injection to WebEDI 4h 7m Cleo Solution Center, Cleo WebEDI Portal
Started Oct 06, 2025, 12:37 PM UTC· resolved Oct 06, 2025, 04:44 PM UTC
- investigating Oct 06, 2025, 12:37 PM UTC
There is a latency issue with the document injection process to WebEDI. This is currently being investigated by the development team.
- identified Oct 06, 2025, 12:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 06, 2025, 03:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 06, 2025, 04:44 PM UTC
This incident has been resolved, and documents are processing as expected.
Minor September 26, 2025 Cleo Integration Cloud: CIC Cockpit - Delay in CIC Cockpit visibility 2h 56m CIC Cockpit
Started Sep 26, 2025, 08:08 PM UTC· resolved Sep 26, 2025, 11:05 PM UTC
- investigating Sep 26, 2025, 08:08 PM UTC
Cleo Engineers have identified a latency issue with CIC Cockpit, which may affect the experience of some customers while using CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.
- identified Sep 26, 2025, 08:52 PM UTC
Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.
- monitoring Sep 26, 2025, 09:44 PM UTC
Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.
- resolved Sep 26, 2025, 11:05 PM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor September 22, 2025 Cleo Integration Cloud: CIC Cockpit - Delay in Message Visibility 1d 10h CIC Cockpit
Started Sep 22, 2025, 02:25 PM UTC· resolved Sep 24, 2025, 12:40 AM UTC
- investigating Sep 22, 2025, 02:25 PM UTC
Cleo Engineers are investigating an issue delaying message visibility which may affect the user experience for some customers while using CIC Cockpit.
- investigating Sep 22, 2025, 03:48 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 05:03 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 06:29 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 08:07 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 09:06 PM UTC
At this time, some customers may still be experiencing delays in the Messages view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
- identified Sep 23, 2025, 12:32 AM UTC
Cleo Engineers have identified the message visibility issue and are working towards a solution to restore operations.
- identified Sep 23, 2025, 02:21 AM UTC
Cleo Engineers are applying a potential fix to address the delays in the Messages view in CIC Cockpit. We will continue to provide periodic updates.
- monitoring Sep 23, 2025, 04:58 AM UTC
Cleo Engineers have now applied a potential fix and are monitoring the situation.
- monitoring Sep 23, 2025, 06:56 AM UTC
Cleo Engineers are actively monitoring the CIC. We will continue to provide periodic updates.
- monitoring Sep 23, 2025, 09:45 AM UTC
Cleo Engineers are actively monitoring the CIC and we will continue to provide periodic updates.
- monitoring Sep 23, 2025, 12:39 PM UTC
Cleo Engineers have applied an additional potential fix to address the delays in the visibility of Messages in the CIC Cockpit. We will continue to monitor and provide periodic updates.
- investigating Sep 23, 2025, 01:59 PM UTC
After applying the fix and monitoring the system, the message visibility delays are reduced, but not eliminated. Cleo Engineers are continuing to investigate.
- investigating Sep 23, 2025, 03:19 PM UTC
After applying the fix and monitoring the system, the Message visibility delays are reduced, but not eliminated. Further, a subset of customers experienced delays in Job visibility however, the issue did not impact Job execution. Cleo Engineers are continuing to investigate
- investigating Sep 23, 2025, 04:45 PM UTC
Cleo Engineers are continuing to work towards corrective actions to address the message visibility delays.
- investigating Sep 23, 2025, 06:04 PM UTC
As message visibility delays are still present, Cleo engineers are continuing to investigate and will provide periodic updates.
- investigating Sep 23, 2025, 08:04 PM UTC
Cleo Engineers are continuing to investigate visibility delays.
- investigating Sep 23, 2025, 10:30 PM UTC
We are no longer experiencing delays in the Messages view. However, Cleo Engineers are continuing to investigate.
- monitoring Sep 23, 2025, 10:50 PM UTC
Cleo Engineers have applied a fix to CIC Cockpit. All CIC Cockpit services and capabilities are performing as normal. CIC Cockpit is no longer experiencing delays in the Messages view. Cleo Engineers will continue to monitor.
- resolved Sep 24, 2025, 12:40 AM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Notice September 5, 2025 Cleo Integration Cloud: CIC Engine, Protocol Engine - AS2 and SFTP protocols 35m Cleo Integration Cloud - Protocol Engine
Started Sep 05, 2025, 05:10 AM UTC· resolved Sep 05, 2025, 05:45 AM UTC
- resolved Sep 05, 2025, 07:09 AM UTC
Cleo engineers were alerted by internal system monitoring to a connectivity issue impacting a subset of customers using AS2 and SFTP protocols between 00:10 CDT and 00:45 CDT. A fix has been successfully deployed, and ongoing monitoring confirmed that all transactions are now processing as expected. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
Minor August 18, 2025 Cleo Integration Cloud: CIC Cockpit - Delayed Messages visibility 1h 21m CIC Cockpit
Started Aug 18, 2025, 04:13 PM UTC· resolved Aug 18, 2025, 05:35 PM UTC
- monitoring Aug 18, 2025, 04:13 PM UTC
Cleo engineers have been notified of latency in message visibility, which may affect the UI experience of all customers using CIC Cockpit. All Inbound/Outbound transactions continue to process normally. Cleo engineers have applied a fix. We will continue to monitor and provide periodic updates over the next 2 hours, as latency is reduced.
- resolved Aug 18, 2025, 05:35 PM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Critical August 7, 2025 Cleo Integration Cloud: CIC Engine, Inbound/Outbound Transaction Delays 4h 46m Cleo Integration Cloud - Protocol Engine
Started Aug 07, 2025, 05:12 PM UTC· resolved Aug 07, 2025, 09:58 PM UTC
- investigating Aug 07, 2025, 05:12 PM UTC
Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in inbound/outbound processes for a subset of customers. Our team is actively investigating.
- investigating Aug 07, 2025, 06:24 PM UTC
Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for all customers. We will continue to provide periodic updates.
- identified Aug 07, 2025, 06:41 PM UTC
Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.
- monitoring Aug 07, 2025, 06:46 PM UTC
Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.
- monitoring Aug 07, 2025, 06:49 PM UTC
Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected. Inbound data is processing, and all Outbound data is caught up.
- resolved Aug 07, 2025, 09:58 PM UTC
Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Major August 5, 2025 WebEDI Registration & Testing Portal Outage 3h 7m Cleo WebEDI Portal
Started Aug 05, 2025, 04:39 PM UTC· resolved Aug 05, 2025, 07:46 PM UTC
- investigating Aug 05, 2025, 04:39 PM UTC
Customers attempting to connect to the Registration and Testing Portals are encountering an error accessing the portals. Our team is actively investigating the issue and we will provide updates as soon as possible.
- investigating Aug 05, 2025, 05:43 PM UTC
We are continuing to investigate the issue and will provide an update once it becomes available.
- investigating Aug 05, 2025, 06:53 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2025, 06:54 PM UTC
Issue has been identified, and a fix has been implemented. We are actively monitoring the issue.
- resolved Aug 05, 2025, 07:46 PM UTC
Full functionality of the WebEDI Registration and Testing Portals is restored and have been confirmed through monitoring. An RCA will be available in 5 business days.
Notice August 1, 2025 Cleo WebEDI - Outbound Processing Interruption – Cleo WebEDI Portal
Started Aug 01, 2025, 02:51 PM UTC· resolved Aug 01, 2025, 02:51 PM UTC
- resolved Aug 01, 2025, 02:51 PM UTC
Customers attempting to send documents from WebEDI were encountering an error during the sending process. The send function was temporarily interrupted within the WebEDI portal. This also affected integrated customers that had the auto send function enabled.
Notice July 2, 2025 WebEDI - partial outage – Cleo WebEDI Portal
Started Jul 02, 2025, 09:18 PM UTC· resolved Jul 02, 2025, 09:18 PM UTC
- resolved Jul 02, 2025, 09:18 PM UTC
Cleo Engineers identified and resolved an issue surrounding the document injection process. There were no documents lost and all documents have been injected into WebEDI. We are continuing to monitor WebEDI closely to ensure that the injection process operates efficiently and in a timely manner. An RCA will be available in 5 business days.
Major June 11, 2025 Cleo Integration Cloud: Integration Engine - Custom task failures 1h 17m Cleo Integration Cloud - Integration Engine
Started Jun 11, 2025, 12:36 AM UTC· resolved Jun 11, 2025, 01:54 AM UTC
- identified Jun 11, 2025, 12:36 AM UTC
Cleo Engineers have been alerted and identified a condition with the CIC - Integration Engine affecting custom Java task that spawns multiple engines for parallel processing. As of now, Cleo does not believe this feature is widely used by many customers and we are only aware of a small subset of customers impacted.
- monitoring Jun 11, 2025, 01:16 AM UTC
Cleo Engineers have applied a change and are actively monitoring the situation to ensure the custom task executes as expected.
- resolved Jun 11, 2025, 01:54 AM UTC
All custom Java tasks are performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor May 19, 2025 Cleo Integration Cloud: CIC Engine and CIC Studio Degradation 2h 57m Cleo Integration Cloud - Integration Engine, CIC Studio
Started May 19, 2025, 12:08 PM UTC· resolved May 19, 2025, 03:05 PM UTC
- investigating May 19, 2025, 12:08 PM UTC
Cleo Engineers have been alerted to the following conditions : 1) Delay in inbound and outbound transactions for a subset of customers. 2) A few CIC Studio features like admin console and deployment of projects might not be working as expected. Our team is actively investigating.
- identified May 19, 2025, 01:44 PM UTC
Cleo engineers have identified the underlying cause and a fix is being implemented. We are noticing a reduction in backlogged transactions. Cleo is in the process of finishing the application of the fix. Cleo also identified that API providers are not impacted by this issue and continue to function normally.
- monitoring May 19, 2025, 02:36 PM UTC
Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal. We are continuing to monitor closely.
- resolved May 19, 2025, 03:05 PM UTC
All Cleo Integration Cloud services are confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
Minor May 13, 2025 Cleo Integration Cloud: CIC Engine - API Provider Failures 5m Cleo Integration Cloud - API Gateway
Started May 13, 2025, 08:02 AM UTC· resolved May 13, 2025, 08:07 AM UTC
- resolved May 13, 2025, 10:15 AM UTC
Cleo Engineers were alerted to a condition that affected API Provider connectivity for CIC customers between 03:02 CDT - 03:07 CDT. During this period, any requests made to the API provider would have resulted in a "503: Service Unavailable" response. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. Note: AS2 and other communications protocols were not subjected to this condition, and all non-API Provider-based transactions continued to process as normal.
Minor April 9, 2025 Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay 12h Cleo Integration Cloud - Router
Started Apr 09, 2025, 10:06 AM UTC· resolved Apr 09, 2025, 10:07 PM UTC
- investigating Apr 09, 2025, 10:06 AM UTC
Cleo Engineers were alerted to a condition that is causing delay in scheduled outbound processes for a subset of customers. Our team is actively investigating.
- investigating Apr 09, 2025, 11:09 AM UTC
Cleo engineers are continuing to investigate and will provide periodic updates.
- investigating Apr 09, 2025, 12:25 PM UTC
Cleo engineers are continuing to investigate what is causing a delay in scheduled outbound processes for a subset of customers and will provide periodic updates.
- investigating Apr 09, 2025, 01:57 PM UTC
Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled outbound processes for a small subset of customers. Improvements have been made and delays have decreased, We will continue to provide periodic updates.
- investigating Apr 09, 2025, 03:09 PM UTC
Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for a subset of customers. We will continue to provide periodic updates.
- monitoring Apr 09, 2025, 05:02 PM UTC
Cleo Engineers have applied changes to the CIC Router and are closely monitoring to ensure that all processing is being scheduled as expected.
- monitoring Apr 09, 2025, 06:31 PM UTC
Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.
- monitoring Apr 09, 2025, 08:52 PM UTC
Cleo Engineers are actively monitoring the situation to ensure that all processing is scheduled as anticipated. We will continue to provide periodic updates in the next two hours.
- resolved Apr 09, 2025, 10:07 PM UTC
All scheduled processes are performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor December 27, 2024 Cleo Integration Cloud: CIC Agent - Outbound Processing Delay 7h 29m CIC Agent
Started Dec 27, 2024, 09:24 AM UTC· resolved Dec 27, 2024, 04:54 PM UTC
- monitoring Dec 27, 2024, 09:24 AM UTC
Cleo Engineers were alerted to a condition that is causing delay in scheduled outbound processes for a subset of customers. A fix has been implemented and we are actively monitoring the results.
- investigating Dec 27, 2024, 10:44 AM UTC
The implemented fix has effectively improved the situation, and Cleo Engineers are actively investigating to address the slight delay observed for a subset of customers.
- investigating Dec 27, 2024, 12:58 PM UTC
Cleo engineers are continuing to investigate and will provide periodic updates.
- investigating Dec 27, 2024, 02:11 PM UTC
Cleo engineers are continuing to investigate. We have noticed an improvement in fewer delays for a subset of customers. Cleo continues to actively monitor the results.
- investigating Dec 27, 2024, 03:34 PM UTC
Cleo engineers are continuing to investigate what is causing a delay in scheduled outbound processes for a subset of customers and will provide periodic updates.
- identified Dec 27, 2024, 04:26 PM UTC
Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates.
- resolved Dec 27, 2024, 04:54 PM UTC
All scheduled outbound processes and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Minor December 17, 2024 Cleo Integration Cloud: CIC Cockpit [Anomaly] 7h 32m CIC Cockpit
Started Dec 17, 2024, 12:07 AM UTC· resolved Dec 17, 2024, 07:40 AM UTC
- investigating Dec 17, 2024, 12:07 AM UTC
Cleo Engineers have been notified of a latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.
- monitoring Dec 17, 2024, 01:08 AM UTC
The delay has been resolved, Cleo Engineers are continue to monitor.
- monitoring Dec 17, 2024, 03:02 AM UTC
All Cleo Integration Cloud services appear to be performing as normal. Cleo Engineers will continue to monitor.
- monitoring Dec 17, 2024, 05:59 AM UTC
Cleo Engineers are closely monitoring CIC to ensure there is no recurrence of previous condition.
- resolved Dec 17, 2024, 07:40 AM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
Major November 4, 2024 Cleo Integration Cloud: CIC Engine, Protocol Engine - All inbound and outbound protocols 3h 19m Cleo Integration Cloud - Protocol Engine
Started Nov 04, 2024, 03:25 PM UTC· resolved Nov 04, 2024, 06:44 PM UTC
- investigating Nov 04, 2024, 03:25 PM UTC
Cleo Engineers were alerted by internal monitoring to a condition that is affecting inbound and outbound connectivity for all communication protocols. Currently outbound transactions are being queued by CIC and inbound transactions are producing failures to trading partners.
- identified Nov 04, 2024, 04:16 PM UTC
Cleo engineers have made a fix that has now allowed 33% of inbound and outbound traffic to process successfully. Cleo engineers are continuing to make changes to allow the remaining traffic to process successfully.
- identified Nov 04, 2024, 05:21 PM UTC
Based on the previous change outbound delays are down to fifteen minutes. For inbound, approximately 75% of inbound connections continue to be impacted. However, based on best practices, trading partners would have attempted retries and those retries have a 25% chance of successful execution, meaning after roughly four retry attempts, inbound traffic will get through. Cleo engineers are continuing to make adjustments to facilitate the successful processing of the remaining traffic. We will continue to provide periodic updates.
- monitoring Nov 04, 2024, 05:57 PM UTC
Service has been restored and inbound and outbound communications are working as expected. Cleo engineers will continue to closely monitor CIC to ensure there is no recurrence of the previous condition.
- resolved Nov 04, 2024, 06:44 PM UTC
All inbound and outbound traffic is confirmed to be performing as normal through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.