Cleo Integration Cloud Outage History

Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo Engineers were alerted to a condition that intermittently affected API Provider connectivity for CIC customers. Between February 24, 1:00 PM CDT and February 25, 1:30 AM CDT, approximately 7% of API requests to the API Provider experienced HTTP 500 (Internal Server Error) responses. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo Engineers have applied a fix to the condition affecting the Amazon Selling Partner API. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

This incident has been resolved, and documents are processing as expected.

All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo engineers were alerted by internal system monitoring to a connectivity issue impacting a subset of customers using AS2 and SFTP protocols between 00:10 CDT and 00:45 CDT. A fix has been successfully deployed, and ongoing monitoring confirmed that all transactions are now processing as expected. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Full functionality of the WebEDI Registration and Testing Portals is restored and have been confirmed through monitoring. An RCA will be available in 5 business days.

Customers attempting to send documents from WebEDI were encountering an error during the sending process. The send function was temporarily interrupted within the WebEDI portal. This also affected integrated customers that had the auto send function enabled.

Cleo Engineers identified and resolved an issue surrounding the document injection process. There were no documents lost and all documents have been injected into WebEDI. We are continuing to monitor WebEDI closely to ensure that the injection process operates efficiently and in a timely manner. An RCA will be available in 5 business days.

All custom Java tasks are performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

All Cleo Integration Cloud services are confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

Cleo Engineers were alerted to a condition that affected API Provider connectivity for CIC customers between 03:02 CDT - 03:07 CDT. During this period, any requests made to the API provider would have resulted in a "503: Service Unavailable" response. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. Note: AS2 and other communications protocols were not subjected to this condition, and all non-API Provider-based transactions continued to process as normal.

All scheduled outbound processes and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

All inbound and outbound traffic is confirmed to be performing as normal through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

Cleo Engineers have confirmed that CIC has not been affected by the CrowdStrike outage and continued to perform normally during their outage. The only impact has been CIC's inability to connect to certain FTP, FTPS, SFTP, AS2, and SMB endpoints of trading partners where those trading partner endpoints were impacted by the CrowdStrike outage.