Cleo Integration Cloud incident

Cleo Integration Cloud: API Gateway - API Provider Delay

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on September 4, 2026 affecting Cleo Integration Cloud - API Gateway, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 04:10 AM UTC
Resolved
Sep 04, 2026, 05:28 AM UTC
Duration
1h 18m
Detected by Pingoru
Sep 04, 2026, 04:10 AM UTC

Affected components

Cleo Integration Cloud - API Gateway

Update timeline

  1. investigating Sep 04, 2026, 04:10 AM UTC

    Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.

  2. monitoring Sep 04, 2026, 05:07 AM UTC

    Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly.

  3. resolved Sep 04, 2026, 05:28 AM UTC

    Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.