Cleo Integration Cloud experienced a major incident on September 16, 2026 affecting Cleo WebEDI Portal, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 02:32 PM UTC
Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.
- monitoring Sep 16, 2026, 02:45 PM UTC
Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability. If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered.
- resolved Sep 16, 2026, 03:39 PM UTC
Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.