Classy Outage History

Classy had 18 outages in the last 2 years totaling 82h 58m of downtime — averaging 0.7 incidents per month.

There were 18 Classy outages since September 9, 2025 totaling 82h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.classy.org

Minor August 1, 2026

Donation Latency

Detected by Pingoru: Aug 01, 2026, 03:00 AM UTC
Resolved: Aug 01, 2026, 03:01 AM UTC
Duration: 35s

Affected: Campaign & Fundraising Pages

Timeline · 3 updates

investigating Aug 01, 2026, 02:49 AM UTC

We are actively investigating reports of latency issues. This is not impacting transaction processing. Our team is investigating and will provide updates when available.
investigating Aug 01, 2026, 03:37 AM UTC

We are continuing to investigate the source of the latency issues. Meanwhile, our team has made adjustments to enhance the rendering process, so pages will now load as expected.
resolved Aug 01, 2026, 04:59 AM UTC

We have confirmed the fix in place has resolved the incident.

Read the full incident report →

Minor July 30, 2026

PayPal Recurring Failures

Detected by Pingoru: Jul 30, 2026, 03:23 PM UTC
Resolved: Jul 30, 2026, 11:32 PM UTC
Duration: 8h 9m

Affected: PayPal

Timeline · 5 updates

investigating Jul 30, 2026, 03:23 PM UTC

We are actively investigating reports of PayPal recurring donation failures. We will provide updates when available and anticipate all affected recurring plans will be reprocessed. This is not affecting new, one time donations.
investigating Jul 30, 2026, 07:21 PM UTC

We are continuing to investigate these failures in collaboration with our partners at PayPal. We will provide updates when available.
identified Jul 30, 2026, 10:03 PM UTC

We have identified the root cause of what is causing PayPal recurring plans to fail. We are working with our partners at PayPal to resolve this as soon as possible.
identified Jul 30, 2026, 11:31 PM UTC

We are continuing to work on a fix for this issue.
resolved Jul 30, 2026, 11:32 PM UTC

PayPal has indicated a resolution to their incident affecting recurring donation processing and we are seeing stabilization.

Read the full incident report →

Major July 27, 2026

Live Events Admin Access Impacted

Detected by Pingoru: Jul 27, 2026, 08:14 PM UTC
Resolved: Jul 27, 2026, 08:45 PM UTC
Duration: 31m

Affected: Live Events

Timeline · 2 updates

investigating Jul 27, 2026, 08:14 PM UTC

We are actively investigating reports of access to Live Events. This is currently only impacting Admins. Live Events are still actively visible for supporters. This is our top priority, and we will provide updates when available.
resolved Jul 27, 2026, 08:45 PM UTC

We have confirmed that the fix in place has resolved the incident. Live Events Admin access is working as intended.

Read the full incident report →

Critical July 22, 2026

Inconsistent transaction failures

Detected by Pingoru: Jul 22, 2026, 04:40 PM UTC
Resolved: Jul 22, 2026, 06:01 PM UTC
Duration: 1h 20m

Affected: Campaign & Fundraising Pages

Timeline · 3 updates

investigating Jul 22, 2026, 04:40 PM UTC

We are actively investigating reports of transactions being unsuccessful. This is our top priority and we will provide updates when available.
monitoring Jul 22, 2026, 05:01 PM UTC

A fix for transactions inconsistently failing has been put in place and we are continuing to monitor to validate results.
resolved Jul 22, 2026, 06:01 PM UTC

We have confirmed the fix in place has resolved the incident and transactions are flowing as expected.

Read the full incident report →

Notice July 1, 2026

Unable to Process Refunds

Detected by Pingoru: Jul 01, 2026, 06:27 PM UTC
Resolved: Jul 01, 2026, 07:08 PM UTC
Duration: 41m

Timeline · 2 updates

identified Jul 01, 2026, 06:27 PM UTC

We've identified an issue preventing admins from processing refunds and are actively working on a fix. We'll update this page as soon as the issue is resolved. This is not impacting other areas of the product or the ability to accept donations
resolved Jul 01, 2026, 07:08 PM UTC

A fix has been implemented and admins can now successfully process refunds. If you continue to experience issues, please reach out to our support team.

Read the full incident report →

Minor April 16, 2026

Increased Load Times

Detected by Pingoru: Apr 16, 2026, 08:19 PM UTC
Resolved: Apr 17, 2026, 09:16 PM UTC
Duration: 1d

Affected: Campaign & Fundraising Pages

Timeline · 4 updates

investigating Apr 16, 2026, 08:19 PM UTC

Some users may be experiencing issues loading pages, specifically on embedded studio forms- either receiving server errors or longer than expected load times. We're currently investigating and hope to have this resolved shortly.
identified Apr 16, 2026, 09:34 PM UTC

The issue has been identified, and our team is actively working on a solution.
monitoring Apr 17, 2026, 02:53 AM UTC

We are continuing to monitor reports that a small number of users are experiencing increased load times on embedded studio forms. This is not impacting donation processing at this time. We will continue to monitor and provide updates.
resolved Apr 17, 2026, 09:16 PM UTC

We have confirmed the fix in place has resolved the incident. The small number of accounts affected by the increased loading times on embedded studio forms are now loading as intended.

Read the full incident report →

Notice April 15, 2026

GoFundMe Pro Manager inaccessible

Detected by Pingoru: Apr 15, 2026, 09:41 PM UTC
Resolved: Apr 14, 2026, 05:25 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 15, 2026, 09:41 PM UTC

From 10:25-10:42 AM PT, GoFundMe Pro Manager was inaccessible for logged in nonprofit admins. Root cause has been identified and resolved.

Read the full incident report →

Critical March 31, 2026

Pages inaccessible

Detected by Pingoru: Mar 31, 2026, 03:27 PM UTC
Resolved: Mar 31, 2026, 05:13 PM UTC
Duration: 1h 46m

Affected: Campaign & Fundraising PagesGoFundMe Pro ManagerSupporter Pages

Timeline · 5 updates

investigating Mar 31, 2026, 03:27 PM UTC

We are actively investigating reports of pages being inaccessible. This is our top priority and we will provide updates when available.
investigating Mar 31, 2026, 04:02 PM UTC

We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible.
investigating Mar 31, 2026, 04:47 PM UTC

We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible.
monitoring Mar 31, 2026, 04:59 PM UTC

A fix for the issue causing GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages to be inaccessible has been put in place and we are continuing to monitor to validate results.
resolved Mar 31, 2026, 05:36 PM UTC

We have confirmed the fix in place has resolved the incident. GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages are all now accessible and the platform is stable.

Read the full incident report →

Major March 24, 2026

Log In and Pro Manager Loading Issues

Detected by Pingoru: Mar 24, 2026, 04:42 PM UTC
Resolved: Mar 24, 2026, 07:46 PM UTC
Duration: 3h 4m

Affected: GoFundMe Pro ManagerLogin & Authentication Service

Timeline · 5 updates

investigating Mar 24, 2026, 04:42 PM UTC

We are actively investigating reports of login and Pro Manager loading issues. Our team is investigating and will provide updates when available.
identified Mar 24, 2026, 06:00 PM UTC

We have identified the root cause of the login and Pro Manager issues. We are working to resolve this as soon as possible.
identified Mar 24, 2026, 07:12 PM UTC

We’ve confirmed that the fix in place has resolved the login issues. However, we’re still actively investigating reports of the payment processor portal not loading. Our team has identified the root cause and is working to resolve this as quickly as possible.
monitoring Mar 24, 2026, 07:44 PM UTC

A fix for the payment processor portal loading issues has been put in place, and we are continuing to monitor to validate results.
resolved Mar 24, 2026, 07:46 PM UTC

We have confirmed the fix in place has resolved the incident.

Read the full incident report →

Major March 23, 2026

Embedded Studio inaccessible

Detected by Pingoru: Mar 23, 2026, 10:08 PM UTC
Resolved: Mar 24, 2026, 12:10 AM UTC
Duration: 2h 2m

Affected: Campaign & Fundraising Pages

Timeline · 3 updates

investigating Mar 23, 2026, 10:08 PM UTC

We have identified that Embedded Studio campaigns are not loading properly. We are investigating the root cause and are working to resolve as soon as possible. All other campaign types remain accessible.
monitoring Mar 23, 2026, 10:46 PM UTC

We have identified the root cause and released a fix. We’re now closely monitoring the situation to ensure everything is fully resolved.
resolved Mar 24, 2026, 12:10 AM UTC

We have confirmed that the fix in place has resolved the issue where Embedded Studio campaigns were not loading properly.

Read the full incident report →

Critical January 16, 2026

Legacy pages failing to load

Detected by Pingoru: Jan 16, 2026, 05:26 PM UTC
Resolved: Jan 16, 2026, 08:18 PM UTC
Duration: 2h 52m

Affected: Campaign & Fundraising Pages

Timeline · 4 updates

investigating Jan 16, 2026, 05:26 PM UTC

We are actively investigating reports of legacy pages failing to load. Our team is investigating and will provide updates when available.
investigating Jan 16, 2026, 06:29 PM UTC

We are actively investigating legacy pages failing to load. Platform stability and resolution are our top priority. Studio pages continue to load successfully. We will continue providing updates when available.
monitoring Jan 16, 2026, 06:51 PM UTC

A fix for FRS pages failing to load has been put in place and we are continuing to monitor to validate results.
resolved Jan 16, 2026, 08:18 PM UTC

We have confirmed the fix has resolved the incident. Legacy pages are and have been consistently loading since the fix was put in place.

Read the full incident report →

Major December 31, 2025

ACH Donation Errors

Detected by Pingoru: Dec 31, 2025, 05:48 PM UTC
Resolved: Dec 31, 2025, 08:34 PM UTC
Duration: 2h 45m

Affected: Stripe

Timeline · 5 updates

investigating Dec 31, 2025, 05:48 PM UTC

We are actively investigating reports of donors receiving an error when attempting to donate via ACH. Credit card processing and other donation methods are not affected. Our team is investigating and working urgently with our partners at Stripe. We will provide an update as soon as it's resolved.
identified Dec 31, 2025, 06:08 PM UTC

We have identified the issue and are actively working with our partners at Stripe to resolve this as soon as possible.
identified Dec 31, 2025, 07:08 PM UTC

Stripe has identified the root cause of ACH transactions being blocked and is actively working on implementing a fix for the issue. Credit card processing and other donation methods are not affected. We will provide an update as soon as we can confirm that this issue has been resolved.
monitoring Dec 31, 2025, 07:49 PM UTC

A fix for ACH transactions temporarily being blocked has been put in place by Stripe and we are currently monitoring to validate results. Credit card processing and other donation methods continue to perform as expected. We will provide an update as soon as we can confirm that this issue has been resolved.
resolved Dec 31, 2025, 08:34 PM UTC

Stripe has implemented a fix for the issue that temporarily impacted donors who attempted to give via ACH, and our team has confirmed that the issue has been fully resolved. Donors can now successfully donate via ACH, along with all other payment methods. This incident is now resolved and we will continue to monitor closely.

Read the full incident report →

Major December 5, 2025

Third party outage intermittently impacting GoFundMe Pro page access

Detected by Pingoru: Dec 05, 2025, 09:34 AM UTC
Resolved: Dec 05, 2025, 06:35 PM UTC
Duration: 9h 1m

Affected: pro.gofundme.comCampaign & Fundraising PagesGoFundMe Pro ManagerSupporter PagesCustomer DomainsLogin & Authentication ServiceLive Events

Timeline · 3 updates

investigating Dec 05, 2025, 09:34 AM UTC

We are currently investigating a reported outage with a 3rd party vendor Cloudflare (https://www.cloudflarestatus.com/) between approximately 00:47am-1:12amPST which impacted access to campaign pages, GoFundMe Pro Manager and one time donations. Our platform has returned to normal operations but we are continuing to monitor impacted services.
monitoring Dec 05, 2025, 09:48 AM UTC

Cloudflare has indicated a resolution to their incident which affected page loads across GoFundMe Pro Manager and campaign pages between 00:47-01:12am PST. We have since seen stabilization across all of our services and will continue to monitor our performance. During this time recurring donations continued to process as expected, but we are seeing a delay in transaction data displaying in GoFundMe Pro Manager and integrated CRMs. Our engineering team is working to backfill these logs as soon as possible and we anticipate this to be complete later today.
resolved Dec 05, 2025, 06:35 PM UTC

We have confirmed that this incident has been resolved. Our engineering team has completed the backfill, and the missing transaction data is now appearing in GoFundMe Pro Manager.

Read the full incident report →

Major November 18, 2025

Increased Errors with Live API (Virtual Terminal)

Detected by Pingoru: Nov 18, 2025, 02:24 PM UTC
Resolved: Nov 18, 2025, 03:54 PM UTC
Duration: 1h 29m

Affected: Payments API

Timeline · 3 updates

identified Nov 18, 2025, 02:24 PM UTC

Our team is aware of an incident reported by Cloudflare, which powers our Live API (Virtual Terminal). Our team is currently monitoring the Cloudflare incident. See updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
monitoring Nov 18, 2025, 03:11 PM UTC

A fix has been implemented from Cloudflare and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
resolved Nov 18, 2025, 03:54 PM UTC

Cloudflare has indicated a resolution to their incident affecting virtual terminal, and we are seeing stabilization on our end.

Read the full incident report →

Notice November 11, 2025

Virtual Terminal processing currently inaccessible

Detected by Pingoru: Nov 11, 2025, 03:57 PM UTC
Resolved: Nov 11, 2025, 05:39 PM UTC
Duration: 1h 41m

Timeline · 4 updates

investigating Nov 11, 2025, 03:57 PM UTC

We have received reports that Virtual Terminal is currently inaccessible and users are running into errors when processing transactions. Our team is actively investigating and will provide updates when available.
identified Nov 11, 2025, 04:24 PM UTC

Our team has identified a potential root cause and have currently mitigated the issue. We are still actively investigating and will provide a an update once this has been resolved.
monitoring Nov 11, 2025, 05:01 PM UTC

A fix for the Virtual Terminal has been put in place and we are continuing to monitor to validate results. We will post a final update once we are confident of a full resolution.
resolved Nov 11, 2025, 05:39 PM UTC

We have confirmed the fix in place has resolved the incident, and have put additional preventative measures in place to ensure the service's future stability and reliability. Transactions made through Virtual Terminal will now process without issue

Read the full incident report →

Notice October 29, 2025

Azure 3rd party outage impacting page loading times

Detected by Pingoru: Oct 29, 2025, 05:30 PM UTC
Resolved: Oct 30, 2025, 03:17 PM UTC
Duration: 21h 47m

Affected: Campaign & Fundraising Pages

Timeline · 5 updates

investigating Oct 29, 2025, 05:30 PM UTC

We are actively investigating reports of a third party outage affecting page loads. Our team is investigating and will provide regular updates.
identified Oct 29, 2025, 05:59 PM UTC

We have identified a third party outage (Azure) affecting page loads. Please see their status site for updates, https://azure.status.microsoft/en-us/status Azure is broad infrastructure component whose outage may result in latencies, timeouts and errors across the internet. Our team is investigating and will provide regular updates.
monitoring Oct 29, 2025, 08:33 PM UTC

Our team has mitigated the impact of known Microsoft dependencies while Azure continues to face performance issues. While our system is now operating as expected, we will continue to monitor our platform performance and any further impact from Azure. Please see their status site for additional updates, https://azure.status.microsoft/en-us/status
monitoring Oct 30, 2025, 01:51 AM UTC

While our system is now operating as expected, we will continue to monitor our platform performance and any further impact from Azure. This includes re-enabling the ability to add an employer via Double the Donation. Please see their status site for additional updates, https://azure.status.microsoft/en-us/status
resolved Oct 30, 2025, 03:17 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

Inability to log in

Detected by Pingoru: Oct 07, 2025, 01:42 PM UTC
Resolved: Oct 07, 2025, 01:58 PM UTC
Duration: 15m

Affected: Login & Authentication Service

Timeline · 2 updates

investigating Oct 07, 2025, 01:42 PM UTC

We are actively investigating reports of being unable to log in. This is not impacting transaction processing or public facing pages. Our team is investigating and will provide updates when available.
resolved Oct 07, 2025, 01:58 PM UTC

We have confirmed the fix in place has resolved the incident, being unable to log in. This did not affect transactions or public facing pages.

Read the full incident report →

Major September 9, 2025

Some pages failing to load due to third party outage

Detected by Pingoru: Sep 09, 2025, 06:54 PM UTC
Resolved: Sep 09, 2025, 07:27 PM UTC
Duration: 33m

Affected: GoFundMe Pro Manager

Timeline · 3 updates

investigating Sep 09, 2025, 06:54 PM UTC

Our team is aware of an incident reported by Cloudflare, which powers our pages. Our team is currently monitoring the incident. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6
monitoring Sep 09, 2025, 07:16 PM UTC

Cloudflare has implemented a fix and we are seeing stabilization across the pages that were affected in Pro Manager. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6. We are continuing to monitor and validate results.
resolved Sep 09, 2025, 07:27 PM UTC

Cloudflare has indicated that this is resolved and we have seen stability restored. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6

Read the full incident report →