Classy incident

Increased Errors with Live API (Virtual Terminal)

Major Resolved View vendor source →

Classy experienced a major incident on November 18, 2025 affecting Payments API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:24 PM UTC
Resolved
Nov 18, 2025, 03:54 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 18, 2025, 02:24 PM UTC

Affected components

Payments API

Update timeline

  1. identified Nov 18, 2025, 02:24 PM UTC

    Our team is aware of an incident reported by Cloudflare, which powers our Live API (Virtual Terminal). Our team is currently monitoring the Cloudflare incident. See updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. monitoring Nov 18, 2025, 03:11 PM UTC

    A fix has been implemented from Cloudflare and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 03:54 PM UTC

    Cloudflare has indicated a resolution to their incident affecting virtual terminal, and we are seeing stabilization on our end.