Classy incident

Virtual Terminal processing currently inaccessible

Notice Resolved View vendor source →

Classy experienced a notice incident on November 11, 2025, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 03:57 PM UTC
Resolved
Nov 11, 2025, 05:39 PM UTC
Duration
1h 41m
Detected by Pingoru
Nov 11, 2025, 03:57 PM UTC

Update timeline

  1. investigating Nov 11, 2025, 03:57 PM UTC

    We have received reports that Virtual Terminal is currently inaccessible and users are running into errors when processing transactions. Our team is actively investigating and will provide updates when available.

  2. identified Nov 11, 2025, 04:24 PM UTC

    Our team has identified a potential root cause and have currently mitigated the issue. We are still actively investigating and will provide a an update once this has been resolved.

  3. monitoring Nov 11, 2025, 05:01 PM UTC

    A fix for the Virtual Terminal has been put in place and we are continuing to monitor to validate results. We will post a final update once we are confident of a full resolution.

  4. resolved Nov 11, 2025, 05:39 PM UTC

    We have confirmed the fix in place has resolved the incident, and have put additional preventative measures in place to ensure the service's future stability and reliability. Transactions made through Virtual Terminal will now process without issue