Classy incident

Increased Load Times

Minor Resolved View vendor source →
Started
Apr 16, 2026, 08:19 PM UTC
Resolved
Apr 17, 2026, 09:16 PM UTC
Duration
1d
Detected by Pingoru
Apr 16, 2026, 08:19 PM UTC

Affected components

Campaign & Fundraising Pages

Update timeline

  1. investigating Apr 16, 2026, 08:19 PM UTC

    Some users may be experiencing issues loading pages, specifically on embedded studio forms- either receiving server errors or longer than expected load times. We're currently investigating and hope to have this resolved shortly.

  2. identified Apr 16, 2026, 09:34 PM UTC

    The issue has been identified, and our team is actively working on a solution.

  3. monitoring Apr 17, 2026, 02:53 AM UTC

    We are continuing to monitor reports that a small number of users are experiencing increased load times on embedded studio forms. This is not impacting donation processing at this time. We will continue to monitor and provide updates.

  4. resolved Apr 17, 2026, 09:16 PM UTC

    We have confirmed the fix in place has resolved the incident. The small number of accounts affected by the increased loading times on embedded studio forms are now loading as intended.

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