Classy experienced a major incident on December 31, 2025 affecting Stripe, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2025, 05:48 PM UTC
We are actively investigating reports of donors receiving an error when attempting to donate via ACH. Credit card processing and other donation methods are not affected. Our team is investigating and working urgently with our partners at Stripe. We will provide an update as soon as it's resolved.
- identified Dec 31, 2025, 06:08 PM UTC
We have identified the issue and are actively working with our partners at Stripe to resolve this as soon as possible.
- identified Dec 31, 2025, 07:08 PM UTC
Stripe has identified the root cause of ACH transactions being blocked and is actively working on implementing a fix for the issue. Credit card processing and other donation methods are not affected. We will provide an update as soon as we can confirm that this issue has been resolved.
- monitoring Dec 31, 2025, 07:49 PM UTC
A fix for ACH transactions temporarily being blocked has been put in place by Stripe and we are currently monitoring to validate results. Credit card processing and other donation methods continue to perform as expected. We will provide an update as soon as we can confirm that this issue has been resolved.
- resolved Dec 31, 2025, 08:34 PM UTC
Stripe has implemented a fix for the issue that temporarily impacted donors who attempted to give via ACH, and our team has confirmed that the issue has been fully resolved. Donors can now successfully donate via ACH, along with all other payment methods. This incident is now resolved and we will continue to monitor closely.