Chit Chats Outage History
Chit Chats is up right nowPingoru has recorded 51 incidents for Chit Chats: 23 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 53 of 720 (7%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 91 of 720 (13%) |
| July 2026 | 1 | 12 of 744 (2%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 1 | 5 of 510 (1%) |
Incidents, newest first
Minor October 21, 2026 Postage Purchase Issue (International Tracked & Purolator) 5h 11m Web Application and API, Shipments and Postage
Started Oct 21, 2026, 03:37 PM UTC· resolved Oct 21, 2026, 08:49 PM UTC
- investigating Oct 21, 2026, 03:37 PM UTC
Our team is currently investigating an issue with purchasing postage for Chit Chats International Tracked, SmartDrop Purolator and return Purolator labels. Notre équipe enquête actuellement sur un problème lié à l’achat d’affranchissement pour les étiquettes Chit Chats International avec suivi, SmartDrop Purolator et les étiquettes de retour Purolator.
- resolved Oct 21, 2026, 08:49 PM UTC
Thank you for your patience - the issue has now been resolved. Merci de votre patience – le problème est maintenant résolu.
Notice September 17, 2026 Brief Service Outage - Now Resolved 10m
Started Sep 17, 2026, 06:42 PM UTC· resolved Sep 17, 2026, 06:52 PM UTC
- resolved Sep 17, 2026, 06:42 PM UTC
A deployment caused a brief service outage of approximately 10 minutes. Service has been fully restored. We’re taking steps to prevent similar disruptions in the future. We apologize for the disruption.
Minor September 7, 2026 Postage Purchase Issue (Connect & SmartDrop Canada Post labels) 7h 13m Web Application and API, Shipments and Postage
Started Sep 07, 2026, 05:44 PM UTC· resolved Sep 08, 2026, 12:58 AM UTC
- investigating Sep 07, 2026, 05:44 PM UTC
Our team is currently investigating an issue with purchasing postage for Chit Chats Connect and SmartDrop Canada Post labels. Notre équipe enquête actuellement sur un problème lié à l'achat d'affranchissements pour les étiquettes Chit Chats Connect et SmartDrop de Postes Canada.
- resolved Sep 08, 2026, 12:58 AM UTC
Thank you for your patience - the issue has now been resolved. Merci de votre patience – le problème est maintenant résolu.
Minor August 24, 2026 Chit Chats Select Postage Issues 1h 25m Web Application and API, Shipments and Postage
Started Aug 24, 2026, 05:50 PM UTC· resolved Aug 24, 2026, 07:16 PM UTC
- investigating Aug 24, 2026, 05:50 PM UTC
We are aware of an issue with purchasing Chit Chats Select postage on the platform. We anticipate the postage to be available shortly. We apologize for the inconvenience and will provide another update when the postage is available. Nous sommes au courant d’un problème lié à l’achat d’affranchissements Chit Chats Seléction sur la plateforme. Nous prévoyons que l’affranchissement sera de nouveau disponible sous peu. Nous sommes désolés des inconvénients et vous tiendrons informé(e) dès qu’il sera accessible.
- resolved Aug 24, 2026, 07:16 PM UTC
Thank you for your patience. Select postage issues have now been resolved.
Major August 5, 2026 Issue Purchasing Chit Chats Select Postage 42m Web Application and API, Shipments and Postage
Started Aug 05, 2026, 06:06 PM UTC· resolved Aug 05, 2026, 06:49 PM UTC
- investigating Aug 05, 2026, 06:06 PM UTC
We are aware of an issue with purchasing Chit Chats Select postage on the platform. We anticipate the postage to be available shortly. We apologize for the inconvenience and will provide another update when the postage is available. Nous sommes au courant d’un problème lié à l’achat d’affranchissements Chit Chats Seléction sur la plateforme. Nous prévoyons que l’affranchissement sera de nouveau disponible sous peu. Nous sommes désolés des inconvénients et vous tiendrons informé(e) dès qu’il sera accessible.
- resolved Aug 05, 2026, 06:49 PM UTC
This incident has been resolved.
Major July 23, 2026 Issues Purchasing U.S. Postage 12h Web Application and API, Shipments and Postage
Started Jul 23, 2026, 04:13 PM UTC· resolved Jul 24, 2026, 04:14 AM UTC
- investigating Jul 23, 2026, 04:13 PM UTC
We are investigating an issue with purchasing U.S. postage (USPS) on the platform. In addition tracking updates on all postage types except Canada Tracked are also not updating. We apologize for the inconvenience and will provide another update when the postage is available. Nous enquêtons actuellement sur un problème lié à l'achat de timbres américains sur la plateforme. Nous sommes désolés des inconvénients et vous tiendrons informé(e) dès qu’il sera accessible.
- monitoring Jul 23, 2026, 06:43 PM UTC
USPS postage purchase is working again however we are still monitoring as it may take some time to update all tracking. L'achat de timbres USPS fonctionne à nouveau, mais nous continuons à surveiller la situation car la mise à jour de tous les suivis peut prendre un certain temps.
- resolved Jul 24, 2026, 04:14 AM UTC
This incident has been resolved.
Minor June 5, 2026 Issue Purchasing U.S. Postage 3d Web Application and API, Shipments and Postage
Started Jun 05, 2026, 06:03 PM UTC· resolved Jun 08, 2026, 06:04 PM UTC
- investigating Jun 05, 2026, 06:03 PM UTC
We are investigating an issue with purchasing U.S. postage on the platform. We apologize for the inconvenience and will provide another update when the postage is available. Nous enquêtons actuellement sur un problème lié à l'achat de timbres américains sur la plateforme. Nous sommes désolés des inconvénients et vous tiendrons informé(e) dès qu’il sera accessible.
- monitoring Jun 05, 2026, 06:51 PM UTC
The issue purchasing US Postage has been resolved, but re-attempting to purchase postage for the the same shipment will result in an error. To purchase postage for existing shipments, please duplicate or create a new shipment. For imported shipments, please re-import your shipments to ensure tracking events are fulfilled on your sales platform. ___ Le problème d'achat de l'affranchissement pour les États-Unis est résolu, mais toute nouvelle tentative d'achat d'affranchissement pour le même envoi entraînera une erreur. Pour affranchir des envois existants, veuillez dupliquer ou créer un nouvel envoi. Pour les envois importés, veuillez les réimporter afin que le suivi soit correctement mis à jour sur votre plateforme de vente.
- resolved Jun 08, 2026, 06:04 PM UTC
This incident has been resolved.
Notice April 29, 2026 Chit Chats site outage 12m
Started Apr 29, 2026, 05:30 PM UTC· resolved Apr 29, 2026, 05:42 PM UTC
- resolved Apr 29, 2026, 05:56 PM UTC
The Chit Chats site was offline for about 12 minutes today due to a hardware failure that left resources in a state that could not automatically be failed over.
Minor April 27, 2026 Issues with eBay Integration 2d 1h Web Application and API, Shipments and Postage
Started Apr 27, 2026, 04:02 PM UTC· resolved Apr 29, 2026, 05:05 PM UTC
- investigating Apr 27, 2026, 04:02 PM UTC
We are currently investigating an issue with the eBay integration - unable to import orders at this time. _ Nous enquêtons actuellement sur un problème d'intégration avec eBay ; l'importation des commandes est impossible pour le moment.
- monitoring Apr 28, 2026, 05:19 PM UTC
We’re seeing eBay imports working again for some clients, but since eBay (https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com) is still showing the issue as unresolved on their side, we’ll continue monitoring. __ Nous constatons que les importations eBay fonctionnent à nouveau pour certains clients, mais comme eBay indique toujours que le problème n'est pas résolu de son côté, nous allons continuer à surveiller la situation.
- monitoring Apr 29, 2026, 05:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2026, 05:05 PM UTC
eBay has now resolved the issue with their API and orders can now be imported successfully. Thank you for your patience. eBay a résolu le problème lié à son API et l'importation des commandes fonctionne désormais correctement. Merci de votre patience.
Major February 27, 2026 Issues with Canada Post services (Canada Tracked & Chit Chats Slim) 1h 40m Web Application and API, Shipments and Postage
Started Feb 27, 2026, 05:16 PM UTC· resolved Feb 27, 2026, 06:56 PM UTC
- investigating Feb 27, 2026, 05:16 PM UTC
Canada Post services are temporarily unavailable due to a server outage, and the are working to resolve it as soon as possible. Les services de Postes Canada sont temporairement indisponibles en raison d'une panne de serveur, et des efforts sont déployés pour résoudre le problème au plus vite.
- resolved Feb 27, 2026, 06:56 PM UTC
Thank you for your patience. The issue has now been resolved. Merci de votre patience. Le problème est maintenant résolu.
Minor February 23, 2026 Issues importing from Shopify 1d 5h Web Application and API, Shipments and Postage
Started Feb 23, 2026, 06:16 PM UTC· resolved Feb 25, 2026, 12:04 AM UTC
- investigating Feb 23, 2026, 06:16 PM UTC
The issue has now been resolved. Reconnect your Shopify store to proceed with importing your orders. Thanks for your patience. Le problème est maintenant résolu. Veuillez reconnecter votre boutique Shopify pour procéder à l'importation de vos commandes. Merci de votre patience. __ We are currently investigating an issue with our Shopify integration. At this time, importing shipments from Shopify is currently unavailable. We hope to have further updates soon. Nous enquêtons actuellement sur un problème lié à notre intégration Shopify. Pour le moment, l'importation des expéditions depuis Shopify n'est pas disponible. Nous espérons pouvoir vous donner plus d'informations prochainement.
- resolved Feb 25, 2026, 12:04 AM UTC
This incident has been resolved.
Minor December 24, 2025 Issue Purchasing Canada Tracked & Slim Postage 1h 16m Web Application and API, Shipments and Postage
Started Dec 24, 2025, 04:57 PM UTC· resolved Dec 24, 2025, 06:14 PM UTC
- investigating Dec 24, 2025, 04:57 PM UTC
There is currently an issue with purchasing Chit Chats Canada Tracked and Chit Chats Slim postage on the platform. We are investigating this with our partner. We apologize for the inconvenience and will provide another update when the postage is available. Il y a actuellement un problème avec l'achat des timbres Chit Chats Canada avec suivi et Chit Chats Mince sur la plateforme. Nous enquêtons sur ce problème avec notre partenaire. Nous nous excusons pour la gêne occasionnée et vous tiendrons informés dès que les timbres seront disponibles.
- resolved Dec 24, 2025, 06:14 PM UTC
Thanks for your patience - the issue has now been resolved. Merci de votre patience, le problème est maintenant résolu.
Minor December 12, 2025 Issues with support emails and inquiries 2h 43m Web Application and API
Started Dec 12, 2025, 06:06 PM UTC· resolved Dec 12, 2025, 08:50 PM UTC
- investigating Dec 12, 2025, 06:06 PM UTC
Thanks for your patience - the issue has now been resolved. Merci de votre patience, le problème est maintenant résolu. ___ We are currently investigating issues with sending in support emails and help widget inquiries. We apologize for the inconvenience and will update here once it has been resolved. Nous enquêtons actuellement sur les problèmes d'envoi des e-mails d'assistance et des demandes via le widget d'aide. Nous vous prions de nous excuser pour la gêne occasionnée et vous tiendrons informés dès que le problème sera résolu.
- resolved Dec 12, 2025, 08:50 PM UTC
This incident has been resolved.
Minor November 27, 2025 Etsy Import Issues 1h 9m Web Application and API, Shipments and Postage
Started Nov 27, 2025, 04:58 PM UTC· resolved Nov 27, 2025, 06:07 PM UTC
- investigating Nov 27, 2025, 04:58 PM UTC
We are currently investigating an issue with our Etsy integration. At this time, importing shipments from Etsy is currently unavailable. We hope to have further updates soon. __ Nous enquêtons actuellement sur un problème lié à notre intégration Etsy. Pour le moment, l'importation des expéditions depuis Etsy n'est pas disponible. Nous espérons pouvoir vous donner plus d'informations prochainement.
- resolved Nov 27, 2025, 06:07 PM UTC
Etsy has informed us that they have identified and resolved the issue that was preventing importing. You can re-attempt importing your Etsy orders now. Thank you for your patience. __ Etsy nous a avisés avoir identifié et réglé le problème empêchant l'importation. Vous pouvez réessayer d'importer vos commandes Etsy dès maintenant. Merci de votre patience.
Minor November 17, 2025 Issues purchasing Chit Chats International Tracked 2h 2m Web Application and API, Shipments and Postage
Started Nov 17, 2025, 05:06 PM UTC· resolved Nov 17, 2025, 07:09 PM UTC
- investigating Nov 17, 2025, 05:06 PM UTC
We are aware of an issue with purchasing Chit Chats International Tracked postage on the platform. We anticipate the postage to be available shortly. We apologize for the inconvenience and will provide another update when the postage is available. Nous sommes au courant d’un problème lié à l’achat d’affranchissements Chit Chats International avec suivi sur la plateforme. Nous prévoyons que l’affranchissement sera de nouveau disponible sous peu. Nous sommes désolés des inconvénients et vous tiendrons informé(e) dès qu’il sera accessible.
- resolved Nov 17, 2025, 07:09 PM UTC
This incident has been resolved. Cet incident a été résolu.
Minor October 28, 2025 eBay Import Issues 19h 42m Web Application and API, Shipments and Postage
Started Oct 28, 2025, 08:12 PM UTC· resolved Oct 29, 2025, 03:55 PM UTC
- investigating Oct 28, 2025, 08:12 PM UTC
For eBay import: update "Country of Origin" in eBay listing(s) to use official 2-letter country code. Refer to our support article / Section Invalid Country Code Notification Upon Import (eBay) >> https://support.chitchats.com/en/support/solutions/articles/47001141317-common-errors-when-importing-from-connected-stores for guidance. ________ We are currently investigating an issue with our eBay integration. We will update this incident as the investigation progresses.
- investigating Oct 29, 2025, 03:54 PM UTC
Issue resolved
- resolved Oct 29, 2025, 03:55 PM UTC
This incident has been resolved.
Notice August 26, 2025 U.S. Postage Temporarily Disabled for DDP Transition 1d Web Application and API, Shipments and Postage
Started Aug 26, 2025, 10:07 PM UTC· resolved Aug 27, 2025, 11:04 PM UTC
- investigating Aug 26, 2025, 10:07 PM UTC
For Chit Chats clients in the Alberta and Atlantic region only: U.S. postage will be temporarily disabled as we prepare to transition to DDP (duties paid) postage. DDP postage for all countries will be available tomorrow afternoon and we will notify you and update this status once it is live on the platform. Thanks for your patience and understanding.
- investigating Aug 27, 2025, 11:02 PM UTC
As of today, Wednesday, Aug 27 at 4:00 PM PST, DDP postage has been enabled for all countries. Learn more in our blog post - https://chitchats.com/blog/faq-suspension-of-de-minimis
- resolved Aug 27, 2025, 11:04 PM UTC
This incident has been resolved.
Minor August 15, 2025 Etsy import issues 4h 43m Web Application and API, Shipments and Postage
Started Aug 15, 2025, 03:50 PM UTC· resolved Aug 15, 2025, 08:34 PM UTC
- investigating Aug 15, 2025, 03:50 PM UTC
We are currently investigating an issue with our Etsy integration. At this time, importing shipments from Etsy is currently unavailable. We hope to have further updates soon. __ Nous enquêtons actuellement sur un problème lié à notre intégration Etsy. Pour le moment, l'importation des expéditions depuis Etsy n'est pas disponible. Nous espérons pouvoir vous donner plus d'informations prochainement.
- resolved Aug 15, 2025, 08:34 PM UTC
Etsy has informed us that they have identified and resolved the issue that was preventing importing. You can re-attempt importing your Etsy orders now. Thank you for your patience. __ Etsy nous a avisés avoir identifié et réglé le problème empêchant l'importation. Vous pouvez réessayer d'importer vos commandes Etsy dès maintenant. Merci de votre patience.
Minor August 13, 2025 Issues Importing Etsy Shipments 19h 4m Web Application and API, Shipments and Postage
Started Aug 13, 2025, 09:46 PM UTC· resolved Aug 14, 2025, 04:51 PM UTC
- investigating Aug 13, 2025, 09:46 PM UTC
We are currently investigating an issue with our Etsy integration. At this time, importing shipments from Etsy is currently unavailable. We hope to have further updates soon. __ Nous enquêtons actuellement sur un problème lié à notre intégration Etsy. Pour le moment, l'importation des expéditions depuis Etsy n'est pas disponible. Nous espérons pouvoir vous donner plus d'informations prochainement.
- investigating Aug 14, 2025, 04:50 PM UTC
We were able to identify and resolve the issue with our Etsy integration. Shipment imports from Etsy are now working as expected. Thank you for your patience.
- resolved Aug 14, 2025, 04:51 PM UTC
This incident has been resolved.
Notice July 21, 2025 Broken Chit Chats International Tracked Labels 6h 56m
Started Jul 21, 2025, 01:39 PM UTC· resolved Jul 21, 2025, 08:36 PM UTC
- investigating Jul 21, 2025, 01:39 PM UTC
Some Chit Chats International Tracked labels are currently not printing correctly and may be unscannable. Our development team is actively working to resolve the issue as quickly as possible. Certaines étiquettes Chit Chats International avec suivi ne s’impriment actuellement pas correctement et pourraient être illisibles au balayage. Notre équipe de développement travaille activement à résoudre le problème dans les plus brefs délais.
- resolved Jul 21, 2025, 08:36 PM UTC
This incident has been resolved.
Major July 14, 2025 Issue Purchasing USPS Media Mail 1h 47m Shipments and Postage
Started Jul 14, 2025, 02:31 PM UTC· resolved Jul 14, 2025, 04:19 PM UTC
- investigating Jul 14, 2025, 02:31 PM UTC
We have identified an issue with purchasing USPS Media Mail postage on the platform. Our postage partners are actively working towards a resolution. We apologize for the inconvenience and will provide an update once the issue has been resolved. Problème d'achat de courrier USPS Media Mail Nous avons identifié un problème concernant l'achat d'affranchissements USPS Media Mail sur la plateforme. Nos partenaires postaux travaillent activement à sa résolution. Nous nous excusons pour les inconvénients et vous tiendrons au courant dès que le problème sera résolu.
- investigating Jul 14, 2025, 03:37 PM UTC
We have been advised that the issue with purchasing USPS Media Mail postage is also affecting some Chit Chats Edge and USPS Priority Mail purchases. We apologize for the inconvenience and will provide an update once the issue has been resolved. Nous avons été informés que le problème d'achat d'affranchissement USPS Media Mail affecte également certains achats Chit Chats Edge et USPS Priority Mail. Nous nous excusons pour les inconvénients et vous tiendrons au courant dès que le problème sera résolu.
- resolved Jul 14, 2025, 04:19 PM UTC
The issue purchasing Chit Chats U.S. Edge, USPS Priority, and USPS Media Mail postage has been resolved and we are monitoring the status. You can now re-attempt postage purchases for any affected shipments that have already been created. Thank you for your patience, and we apologize for the inconvenience. Le problème d'achat d'affranchissements Chit Chats U.S. Edge, USPS Priority et USPS Media Mail a été résolu et nous en surveillons actuellement l’état. Vous pouvez maintenant réessayer d’acheter l’affranchissement pour les envois concernés qui ont déjà été créés. Merci de votre patience et nous nous excusons pour les inconvénients.
Notice July 2, 2025 Canada Post Services Temporarily Unavailable 4d 18h
Started Jul 02, 2025, 06:51 PM UTC· resolved Jul 07, 2025, 01:49 PM UTC
- monitoring Jul 02, 2025, 06:51 PM UTC
Canada Post services are temporarily unavailable while Canada Post conducts ongoing maintenance on their platform. During this time, you will be unable to track, create, or obtain quotes for services including Canada Tracked, Tracked Packet, Expedited Parcel, Slim, and Canada Post return labels. Les services de Postes Canada sont temporairement indisponibles pendant que Postes Canada effectue une maintenance continue sur sa plateforme. Pendant cette période, il ne sera pas possible de suivre, de créer ou d’obtenir des estimations pour les services suivants : Canada avec suivi, Paquet Repérable, Colis accélérés, Mince et les étiquettes de retour de Postes Canada.
- monitoring Jul 03, 2025, 04:12 PM UTC
As of 9 PM EST on July 2, all domestic Canada Post services have been restored. You can now once again generate Chit Chats Canada Tracked, Chit Chats Slim, and Canada Post return labels. However, Canada Post U.S. services remain unavailable until further notice. À compter de 21 h (HE) le 2 juillet, tous les services domestiques de Postes Canada ont été rétablis. Vous pouvez de nouveau générer des étiquettes pour Chit Chats Canada avec suivi, Chit Chats Mince et des étiquettes de retour de Postes Canada. Cependant, les services de Postes Canada vers les É.-U. restent indisponibles jusqu’à nouvel ordre.
- resolved Jul 07, 2025, 01:49 PM UTC
All Canada Post services appear to be restored. We’re awaiting official confirmation but you may resume purchasing Canada Post-based postage. Tous les services de Postes Canada semblent avoir été rétablis. Nous attendons une confirmation officielle, mais vous pouvez reprendre l’achat d’affranchissement basé sur Postes Canada.
Major June 6, 2025 Issue Purchasing Chit Chats U.S. Select Postage 19m Shipments and Postage
Started Jun 06, 2025, 08:14 PM UTC· resolved Jun 06, 2025, 08:33 PM UTC
- investigating Jun 06, 2025, 08:14 PM UTC
We have identified an issue with purchasing Chit Chats U.S. Select postage on the platform. Thank you for your patience as our team investigates this matter with our postage partner. We apologize for the inconvenience and hope to provide more details on a fix shortly. Nous avons identifié un problème lors de l’achat d’affranchissement Chit Chats É.-U. Sélection sur la plateforme. Merci de votre patience pendant que notre équipe examine la situation avec notre partenaire en affranchissement. Nous sommes désolés pour ce contretemps et espérons vous fournir plus de détails sur une solution sous peu.
- resolved Jun 06, 2025, 08:33 PM UTC
A fix has been implemented and you can now re-attempt postage purchase for any shipments that have already been created. Thank you for your patience, and we apologize for the inconvenience. Une correction de bogue a été apportée et vous pouvez maintenant réessayer l'achat d'affranchissement pour tous les envois déjà créés. Merci pour votre patience et nous nous excusons pour les inconvénients.
Minor May 12, 2025 Issue with Importing Shipments from Connected Stores 2h 9m Shipments and Postage
Started May 12, 2025, 03:02 PM UTC· resolved May 12, 2025, 05:11 PM UTC
- identified May 12, 2025, 03:02 PM UTC
Our team has identified an issue with importing shipments from connected stores due to country of origin. We are actively working on a fix with more updates to follow soon. Thank you for your patience.
- resolved May 12, 2025, 05:11 PM UTC
Our team has resolved the issue affecting importing shipments from connected stores. You may now reattempt imports from your stores to purchase postage. We apologize for any inconvenience.
Major March 24, 2025 Issue Purchasing Chit Chats US Select Postage 1h 30m Shipments and Postage
Started Mar 24, 2025, 09:03 PM UTC· resolved Mar 24, 2025, 10:33 PM UTC
- investigating Mar 24, 2025, 09:03 PM UTC
There is a known issue affecting Chit Chats U.S. Select postage purchases. Our partner is actively investigating and working on a solution. Thank you for your understanding.
- resolved Mar 24, 2025, 10:33 PM UTC
This issue has been resolved. To purchase previously failed shipments, please duplicate shipment and repurchase.