Chit Chats incident

U.S. Postage Temporarily Disabled for DDP Transition

Chit Chats experienced a notice incident on August 26, 2025 affecting Web Application and API and Shipments and Postage, lasting 1d. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2025, 10:07 PM UTC
Resolved: Aug 27, 2025, 11:04 PM UTC
Duration: 1d
Detected by Pingoru: Aug 26, 2025, 10:07 PM UTC

Affected components

Web Application and APIShipments and Postage

Update timeline

investigating Aug 26, 2025, 10:07 PM UTC

For Chit Chats clients in the Alberta and Atlantic region only: U.S. postage will be temporarily disabled as we prepare to transition to DDP (duties paid) postage. DDP postage for all countries will be available tomorrow afternoon and we will notify you and update this status once it is live on the platform. Thanks for your patience and understanding.
investigating Aug 27, 2025, 11:02 PM UTC

As of today, Wednesday, Aug 27 at 4:00 PM PST, DDP postage has been enabled for all countries. Learn more in our blog post - https://chitchats.com/blog/faq-suspension-of-de-minimis
resolved Aug 27, 2025, 11:04 PM UTC

This incident has been resolved.