Chatwoot Outage History

Chatwoot is up right now

Chatwoot had 11 outages in the last 2 years totaling 1372h 44m of downtime, averaging 0.5 incidents per month.

There were 11 Chatwoot outages since November 24, 2024 totaling 1372h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.chatwoot.com

Minor July 26, 2026

Service Degradation: Email Delivery Disruption

Detected by Pingoru
Jul 26, 2026, 04:10 AM UTC
Resolved
Jul 26, 2026, 06:11 AM UTC
Duration
2h 1m
Affected: Core Platform (Message Delivery & Automations)Channels (Email)
Timeline · 2 updates
  1. investigating Jul 26, 2026, 04:10 AM UTC

    We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails. Our team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.

  2. resolved Jul 26, 2026, 06:11 AM UTC

    This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried.

Read the full incident report →

Minor July 24, 2026

Service Degradation - Meta permissions affecting Instagram, Facebook Messenger, and WhatsApp

Detected by Pingoru
Jul 24, 2026, 04:01 PM UTC
Resolved
Aug 05, 2026, 01:51 AM UTC
Duration
11d 9h
Affected: Channels (WhatsApp)Channels (Facebook Messenger)Channels (Instagram)
Timeline · 2 updates
  1. investigating Jul 24, 2026, 04:01 PM UTC

    We are experiencing Meta permission-related issues affecting Instagram, Facebook Messenger, and WhatsApp management operations. Messaging for existing, already-connected WhatsApp inboxes continues to operate normally. However, customers may experience failures or degraded behavior when creating new Instagram or Facebook Messenger inboxes, sending Instagram messages, completing WhatsApp Embedded Signup, or managing some WhatsApp templates. We are monitoring the issue and working toward a reliable recovery path. We are sorry for the disruption and will share another update as soon as we have confirmed progress.

  2. resolved Aug 05, 2026, 01:51 AM UTC

    The issues affecting Instagram, Facebook Pages, and WhatsApp have been resolved. We will resume onboarding new customers for Instagram, Facebook, and WhatsApp Embedded Signup later this week.

Read the full incident report →

Minor July 6, 2026

Service Degradation - Meta authorization affecting Instagram and Facebook Messenger

Detected by Pingoru
Jul 06, 2026, 06:56 AM UTC
Resolved
Jul 24, 2026, 01:48 AM UTC
Duration
17d 18h
Affected: Channels (WhatsApp)Channels (Facebook Messenger)Channels (Instagram)
Timeline · 2 updates
  1. investigating Jul 06, 2026, 06:56 AM UTC

    We are seeing elevated errors with Instagram APIs. Other channels are unaffected. We are working with Meta to resolve this and will share an update shortly. Thank you for your patience.

  2. resolved Jul 24, 2026, 01:48 AM UTC

    Meta authorization is operating normally again. New Instagram and Facebook Messenger inbox connections can now be completed successfully. Existing inbox messaging remained unaffected during this incident. We’ll continue to monitor the affected flows.

Read the full incident report →

Minor June 17, 2026

Chatwoot Cloud Service Disruption

Detected by Pingoru
Jun 17, 2026, 10:28 AM UTC
Resolved
Jun 17, 2026, 05:25 PM UTC
Duration
6h 57m
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Jun 17, 2026, 10:28 AM UTC

    Dear Customer, We are facing issues with our server. We have identified the issue and is working to resolve this. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.

  2. resolved Jun 17, 2026, 05:25 PM UTC

    Resolved: Chatwoot Cloud Service Disruption We experienced a service disruption today between approximately 09:50 and 10:30 UTC affecting Chatwoot Cloud users. During this window, agents may have seen errors loading the dashboard, slow page loads, and delays in background processing. The service is operating normally again. What happened: A change in our latest release introduced a cache invalidation pattern that did not scale to production load. Under traffic, this caused requests to time out and our background job queue to back up. What we did: We rolled back to the previous stable release and scaled our background workers to drain the queued jobs. Note for web widget users: a small number of conversations may appear as duplicates from this window, because the widget retried submissions that the server had already accepted. These can be safely resolved. We apologize for the disruption.

Read the full incident report →

Minor November 13, 2025

Service Degradation Notice: Delays in message delivery

Detected by Pingoru
Nov 13, 2025, 08:39 PM UTC
Resolved
Nov 14, 2025, 02:47 AM UTC
Duration
6h 8m
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Nov 13, 2025, 08:39 PM UTC

    We’re currently experiencing delays in message delivery across some conversations. Our team is actively investigating the root cause and working to restore normal performance. We’ll share another update as soon as we have more information. Thank you for your patience.

  2. resolved Nov 14, 2025, 02:47 AM UTC

    Closed as the issues are resolved.

Read the full incident report →

Minor October 20, 2025

Service Degradation Notice – Ongoing AWS Infrastructure Issue

Detected by Pingoru
Oct 20, 2025, 03:31 PM UTC
Resolved
Nov 13, 2025, 08:38 PM UTC
Duration
24d 5h
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Oct 20, 2025, 03:31 PM UTC

    Dear Customer, We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region. Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time. Thank you, The Chatwoot Team

  2. resolved Nov 13, 2025, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 25, 2025

Chatwoot Hub is down

Detected by Pingoru
Aug 25, 2025, 05:54 PM UTC
Resolved
Aug 25, 2025, 06:11 PM UTC
Duration
17m
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Aug 25, 2025, 05:54 PM UTC

    In eafabf2, Chatwoot Hub (https://hub.2.chatwoot.com) was down: - HTTP code: 0 - Response time: 0 ms

  2. resolved Aug 25, 2025, 06:11 PM UTC

    Resolved: Chatwoot Hub is back up in 2c844a4 after 17 minutes.

Read the full incident report →

Minor July 21, 2025

Chatwoot has degraded performance

Detected by Pingoru
Jul 21, 2025, 01:08 PM UTC
Resolved
Jul 21, 2025, 01:27 PM UTC
Duration
18m
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Jul 21, 2025, 01:08 PM UTC

    In e794f35, Chatwoot (https://app.chatwoot.com/api) experienced degraded performance: - HTTP code: 200 - Response time: 10798 ms

  2. resolved Jul 21, 2025, 01:27 PM UTC

    Resolved: Chatwoot performance has improved in 1a61940 after 18 minutes.

Read the full incident report →

Minor July 21, 2025

Service Degradation Notice – Ongoing Heroku Infrastructure - Router Issue

Detected by Pingoru
Jul 21, 2025, 12:58 PM UTC
Resolved
Jul 23, 2025, 02:07 PM UTC
Duration
2d 1h
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Jul 21, 2025, 12:58 PM UTC

    Dear Customer, Our infrastructure provider, Heroku, is currently facing issues that are causing degraded performance on Chatwoot. A disproportionate number of requests are being routed to a few dynos, resulting in performance bottlenecks. We believe this is related to Heroku’s recent switch to HTTP/2 router on July 17, 2025. We apologize for the inconvenience and appreciate your patience. Our team is actively monitoring the situation and working on a migration to resolve this.

  2. resolved Jul 23, 2025, 02:07 PM UTC

    This has been resolved as me moved the infra to AWS.

Read the full incident report →

Minor June 10, 2025

Chatwoot is having degraded performance due to Heroku downtime

Detected by Pingoru
Jun 10, 2025, 11:32 AM UTC
Resolved
Jun 11, 2025, 12:59 PM UTC
Duration
1d 1h
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Jun 10, 2025, 11:32 AM UTC

    Dear Customer, Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.

  2. resolved Jun 11, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2024

Chatwoot Hub has degraded performance

Detected by Pingoru
Nov 24, 2024, 12:00 PM UTC
Resolved
Nov 24, 2024, 12:38 PM UTC
Duration
37m
Affected: Core Platform (Application (Dashboard & API))
Timeline · 2 updates
  1. investigating Nov 24, 2024, 12:00 PM UTC

    In 13fc19e, Chatwoot Hub (https://hub.2.chatwoot.com) experienced degraded performance: - HTTP code: 200 - Response time: 6399 ms

  2. resolved Nov 24, 2024, 12:38 PM UTC

    Resolved: Chatwoot Hub performance has improved in c1babd9 after 37 minutes.

Read the full incident report →