Chatwoot incident

Chatwoot Hub is down

Major Resolved View vendor source →

Chatwoot experienced a major incident on August 25, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:54 PM UTC
Resolved
Aug 25, 2025, 06:11 PM UTC
Duration
17m
Detected by Pingoru
Aug 25, 2025, 05:54 PM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

  1. investigating Aug 25, 2025, 05:54 PM UTC

    In eafabf2, Chatwoot Hub (https://hub.2.chatwoot.com) was down: - HTTP code: 0 - Response time: 0 ms

  2. resolved Aug 25, 2025, 06:11 PM UTC

    Resolved: Chatwoot Hub is back up in 2c844a4 after 17 minutes.