Chatwoot incident

Service Degradation: Email Delivery Disruption

Minor Resolved View vendor source →

Chatwoot experienced a minor incident on July 26, 2026 affecting Core Platform (Message Delivery & Automations) and Channels (Email), lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 04:10 AM UTC
Resolved
Jul 26, 2026, 06:11 AM UTC
Duration
2h 1m
Detected by Pingoru
Jul 26, 2026, 04:10 AM UTC

Affected components

Core Platform (Message Delivery & Automations)Channels (Email)

Update timeline

  1. investigating Jul 26, 2026, 04:10 AM UTC

    We're currently experiencing an upstream service disruption with our email provider. As a result, email delivery may be impacted for Email Channels using Custom Email Domains, as well as automated emails such as invitations and password reset emails. Our team is actively working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as more information becomes available.

  2. resolved Jul 26, 2026, 06:11 AM UTC

    This incident has been resolved, and email delivery is operating normally. We are continuing to monitor the infrastructure closely. Any emails that failed to send during the disruption are being automatically retried.