Chatwoot incident

Chatwoot has degraded performance

Minor Resolved View vendor source →

Chatwoot experienced a minor incident on July 21, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 01:08 PM UTC
Resolved
Jul 21, 2025, 01:27 PM UTC
Duration
18m
Detected by Pingoru
Jul 21, 2025, 01:08 PM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

  1. investigating Jul 21, 2025, 01:08 PM UTC

    In e794f35, Chatwoot (https://app.chatwoot.com/api) experienced degraded performance: - HTTP code: 200 - Response time: 10798 ms

  2. resolved Jul 21, 2025, 01:27 PM UTC

    Resolved: Chatwoot performance has improved in 1a61940 after 18 minutes.