Chatwoot incident

Service Degradation Notice: Delays in message delivery

Minor Resolved View vendor source →

Chatwoot experienced a minor incident on November 13, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:39 PM UTC
Resolved
Nov 14, 2025, 02:47 AM UTC
Duration
6h 8m
Detected by Pingoru
Nov 13, 2025, 08:39 PM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

  1. investigating Nov 13, 2025, 08:39 PM UTC

    We’re currently experiencing delays in message delivery across some conversations. Our team is actively investigating the root cause and working to restore normal performance. We’ll share another update as soon as we have more information. Thank you for your patience.

  2. resolved Nov 14, 2025, 02:47 AM UTC

    Closed as the issues are resolved.