Chatwoot incident
Service Degradation - Meta permissions affecting Instagram, Facebook Messenger, and WhatsApp
Chatwoot experienced a minor incident on July 24, 2026 affecting Channels (WhatsApp) and Channels (Facebook Messenger) and 1 more component, lasting 11d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:01 PM UTC
We are experiencing Meta permission-related issues affecting Instagram, Facebook Messenger, and WhatsApp management operations. Messaging for existing, already-connected WhatsApp inboxes continues to operate normally. However, customers may experience failures or degraded behavior when creating new Instagram or Facebook Messenger inboxes, sending Instagram messages, completing WhatsApp Embedded Signup, or managing some WhatsApp templates. We are monitoring the issue and working toward a reliable recovery path. We are sorry for the disruption and will share another update as soon as we have confirmed progress.
- resolved Aug 05, 2026, 01:51 AM UTC
The issues affecting Instagram, Facebook Pages, and WhatsApp have been resolved. We will resume onboarding new customers for Instagram, Facebook, and WhatsApp Embedded Signup later this week.