Chatwoot incident

Chatwoot is having degraded performance due to Heroku downtime

Chatwoot experienced a minor incident on June 10, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Jun 10, 2025, 11:32 AM UTC
Resolved: Jun 11, 2025, 12:59 PM UTC
Duration: 1d 1h
Detected by Pingoru: Jun 10, 2025, 11:32 AM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

investigating Jun 10, 2025, 11:32 AM UTC

Dear Customer, Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.
resolved Jun 11, 2025, 12:59 PM UTC

This incident has been resolved.