Chatwoot incident

Service Degradation Notice – Ongoing Heroku Infrastructure - Router Issue

Minor Resolved View vendor source →

Chatwoot experienced a minor incident on July 21, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 12:58 PM UTC
Resolved
Jul 23, 2025, 02:07 PM UTC
Duration
2d 1h
Detected by Pingoru
Jul 21, 2025, 12:58 PM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

  1. investigating Jul 21, 2025, 12:58 PM UTC

    Dear Customer, Our infrastructure provider, Heroku, is currently facing issues that are causing degraded performance on Chatwoot. A disproportionate number of requests are being routed to a few dynos, resulting in performance bottlenecks. We believe this is related to Heroku’s recent switch to HTTP/2 router on July 17, 2025. We apologize for the inconvenience and appreciate your patience. Our team is actively monitoring the situation and working on a migration to resolve this.

  2. resolved Jul 23, 2025, 02:07 PM UTC

    This has been resolved as me moved the infra to AWS.