Chatwoot incident

Service Degradation Notice – Ongoing AWS Infrastructure Issue

Minor Resolved View vendor source →

Chatwoot experienced a minor incident on October 20, 2025 affecting Core Platform (Application (Dashboard & API)), lasting 24d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:31 PM UTC
Resolved
Nov 13, 2025, 08:38 PM UTC
Duration
24d 5h
Detected by Pingoru
Oct 20, 2025, 03:31 PM UTC

Affected components

Core Platform (Application (Dashboard & API))

Update timeline

  1. investigating Oct 20, 2025, 03:31 PM UTC

    Dear Customer, We’re currently seeing degraded performance on Chatwoot due to an ongoing issue affecting AWS services in the us-east-1 region. Our team is actively monitoring the situation and working to minimize any impact while AWS restores full functionality. We apologize for the inconvenience and appreciate your patience during this time. Thank you, The Chatwoot Team

  2. resolved Nov 13, 2025, 08:38 PM UTC

    This incident has been resolved.