Channable had 15 outages in the last 2 years totaling 518h 13m of downtime — averaging 0.6 incidents per month.
There were 15 Channable outages since August 26, 2025 totaling 518h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an elevated error rate for product and offer submissions through our Kaufland integration. We are actively investigating the issue and are in direct contact with the Kaufland team to find a resolution. Note: Order processing remains fully unaffected. We will provide another update as soon as we have more information.
We have identified the cause of the errors and rolled out changes to mitigate the issue. Error rates are currently still elevated while we validate the effectiveness of these changes with Kaufland. Performance will remain degraded in the meantime. We are continuing to monitor the situation closely.
We have identified the cause of the errors and the situation has improved significantly. The overall impact is currently limited; however, because we are still seeing occasional errors, our mitigation efforts will remain in place while we continue to monitor the situation. If you are still experiencing issues, please reach out to our Support team so we can assist you further.
Since 12:00 PM UTC today we have been experiencing a disruption with our Mirakl order connections. This is causing a delay in fetching orders from marketplaces into Channable. We are actively monitorring the issue and will provide an update as soon as we have more information.
All Mirakl orders now being retrieved and processed.
We are experiencing issues with Shopify imports and order processing. Shopify has acknowledge an incident on their end: https://www.shopifystatus.com/ We are investigating what the exact impact of this incident is on our integration and will update once we know more.
The issues we are seeing are related to the Shopify incident linked below. Shopify imports will not succeed and order synchronization can not succeed while this is ongoing.
Shopify has identified the issue and rolled out a mitigation. We are seeing recovery of order synchronization and processing of import jobs. We will keep monitoring until full recovery of processes.
The issue has improved and Shopify order sync and stock updates are largely processing again. No action required: Any orders that failed during the incident have been or are being automatically re-sent by us.
We have identified an issue with background processing that started around 2:15 EST. We are investigating the cause.
We are continuing to investigate this issue.
We have identified the cause and are working on mitigating the issue. Until the this mitigation is in place background jobs will continue processing with delays.
We have implemented a mitigation and are working through our backlog of background jobs. Imports, Channel exports and other jobs are being processed.
This issue has been resolved. We are working through our backlog of background jobs at a normal pace again.
We have identified an issue which is causing some import jobs to fail to run. Affected jobs will show a red 'Failed' marker in the Channable tool. We have identified a likely cause of the issue and are working on a fix. Any affected import or export jobs will be rerun automatically once we have determined the issue is fixed.
A fix has been implemented and we are monitoring the results.
The issue that was causing the import jobs has been determined to be fixed. We have been made aware of an additional issue which is preventing projects using the image editor from working correctly. Affected projects will also show a red 'Failed' marker in the Channable tool. We have identified the cause of this issue as well and are working on deploying a fix. Any affected export jobs will be rerun automatically once we have determined the issue is fixed.
The issue affecting the exports using the image editor has been confirmed to be fixed. All affected import and export jobs have been resubmitted and will be retried by our system shortly.
This incident has been resolved.
Issues loading and processing items causing the tool to sometimes not show pages correctly. We are investigating the scope of the problem at the moment. We can see that exports, rules and creatives are mainly affected.
Restarted affected services and we will monitor. Missed orders or offer updates will be picked up, although with a slight delay. Any delayed exports or imports will continue to run again.
The incident has been resolved. No systems are currently affected anymore and processes are being caught up on. Do note that there still might be a small delay while we work through the backlog of tasks that got delayed.
Since January 20th, we have observed a reduction in performance for our Shopify order connections, occasionally resulting in the error message 'Unable to claim inventory' during order creation. Shopify is aware of this issue and is actively working on a solution. We have implemented measures to addressing this issue by increasing retries on order creation, to mitigate the impact. For any failed orders, the current workaround is to manually resend the Shopify order within our platform. We are monitoring the situation closely and will provide updates on this page as the situation evolves. Please note: This incident is isolated and does not affect any of our other integrations.
This incident has been resolved. After an extended period of monitoring, we have confirmed that Shopify orders are once again being created successfully and error rates have returned to normal. All systems are fully operational. Thank you for your patience.
Our phone provider is experiencing issues with their authentication system. This means our support department is not reachable by telephone. We are still reachable through all other means
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.
We are continuing to investigate this issue.
We have determined what caused the problem and changed our internal logic for handling Returns for the different Mirakl platforms. The system is now quicker and more robust. Handling of returns will continue and works as expected. Other features were fully unaffected.
We have identified that we are affected by an ongoing outage in the global Cloudflare network. While this incident is ongoing images using background removal or the image editor may not work and fail to load with a 500 server error. This means that platforms configured to load feeds with images processed through Channable will not be able to load them. Exported feeds themselves are unaffected at this time and are being updated normally. Cloudflare is providing updates for this outage at the following URL: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Cloudflare has reported that a fix has been implemented for the outage, and we can confirm that the performance of the affected infrastructure has significantly improved. We are still monitoring the situation to conclude whether the effect on Channable's infrastructure has fully been resolved.
This incident has been resolved.
We are currently investigating a problem with our rule processing engine which leads to degraded performance of item processing in Channable. This means that any page where items are shown in Channable will not work as expected and might show signs of slowness.
After some further complications, Channable is reported to be unreachable for certain users. We are working to add processing capacity in order to restore operations.
The issue was identified and our expected solution is having a positive effect on the recovery of the system. We are actively monitoring while the system recovers.
After monitoring we concluded that our systems are operational again and back to their original state of working.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are seeing an high backlog of failed imports that originate from the 'docs.google.com' domain. Because of this, other systems got backed up too. We are actively working on unclogging the backlog and getting systems operational again. The systems surrounding orders are unaffected.
While we work to resolve the blockade, we were forced to pause our jobs system. So no importers or exporters are running at the moment, everything remains queued for now.
The jobs system is unpaused. All projects not in scope of the problem are unblocked and are running again. All projects relying on a Google Spreadsheet importer are still being blocked.
Google is rolling out a fix, projects relying on the Google Spreadsheet importer are no longer blocked. We will continue to monitor the status.
After monitoring for a while we concluded that the problems have been resolved and systems are back to normal operation.