Channable incident
Experiencing an elevated error rate for product and offer submissions for Kaufland
Channable experienced a minor incident on July 24, 2026 affecting Marketplaces, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 01:33 PM UTC
We are currently experiencing an elevated error rate for product and offer submissions through our Kaufland integration. We are actively investigating the issue and are in direct contact with the Kaufland team to find a resolution. Note: Order processing remains fully unaffected. We will provide another update as soon as we have more information.
- monitoring Jul 27, 2026, 09:27 AM UTC
We have identified the cause of the errors and rolled out changes to mitigate the issue. Error rates are currently still elevated while we validate the effectiveness of these changes with Kaufland. Performance will remain degraded in the meantime. We are continuing to monitor the situation closely.
- resolved Jul 29, 2026, 01:38 PM UTC
We have identified the cause of the errors and the situation has improved significantly. The overall impact is currently limited; however, because we are still seeing occasional errors, our mitigation efforts will remain in place while we continue to monitor the situation. If you are still experiencing issues, please reach out to our Support team so we can assist you further.