Central 1 Outage History

Central 1 has resolved the issue affecting the ORPI and ORUI cheque return reports. The impacted ORPI and ORUI reports have been successfully regenerated. Please note that the affected cheque return records will be included in tomorrow's MERG file. For Ontario credit unions, the reports will be available in their SFTP folder. If you continue to experience issues accessing your ORPI\ORUI reports, or if you believe any records are missing after tomorrow's MERG file has been received, please contact Central 1 Support and provide examples for further investigation. Central 1 Support - [email protected] | 1.888.889.7878 (press 1)

Central 1 has resolved the issue and regenerated all the reports. Central 1 - [email protected] - 1.888.889.7878, press 1

The FX Notes application is now available. If you continue to experience log on issues, please contact Central 1 Support. Central 1 - [email protected] - 1.888.889.7878, press 1

Please be advised, there was a service outage on Interac e-Transfer 3.4 from 3:56 to 4:06 pm PT (6:56 pm to 7:06 pm ET). Your customers may have seen a timeout or error during this time when trying to send or manually receive e-Transfers. Central 1 Support - [email protected] | 1.888.889.7878 (press 1)

Central 1 has resolved the issue affecting ORPI cheque return reports. The impacted ORPI files have been regenerated and successfully transferred for delivery. Clients should note that the affected cheque return records will be included in tomorrow's MERG file. If you continue to experience issues accessing your ORPI report or believe records are missing after tomorrow's MERG file is received, please contact Central 1 Support with examples for investigation. Central 1 Support - [email protected] | 1.888.889.7878 (press 1)

*** This notice is for credit unions who have Everlink as their switch provider. *** Everlink has resolved the issue affecting INT network POS and SCD trace processing, and credit unions may now resume submitting new INT network POS and SCD trace requests. Follow-up requests for previously submitted INT network traces will be completed after September 10, once PPJV has cleared the backlog of new trace requests. Thank you for your patience while this issue was being addressed. Central 1 - [email protected] - 1.888.889.7878 Option 1

The Foreign Exchange (FX Trader) application is now available. Central 1 - [email protected] - 1.888.889.7878, press 1

Please be advised that the deployment of Digital Banking Core Release 774 (CHG172867), previously scheduled for Wednesday July 22, 2026 at 1 a.m. PT (4 a.m. ET), did not occur as planned and has been delayed. The release is currently being rescheduled. We will provide an update with the new deployment date and time as soon as it has been confirmed. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please contact: Central 1 - [email protected] - 1.888.889.7878, option 2

Central 1 has resolved the issue with AMEX. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Central 1 has resolved the issue with TD Bank. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Please be advised that the deployment of MDB, Forge Commercial, and CAS Online Release 527+528 (CHG170133), previously scheduled for Tuesday July 14, 2026 at 1 a.m. PT (4 a.m. ET), did not occur as planned and has been delayed. The release is currently being rescheduled. We will provide an update with the new deployment date and time as soon as it has been confirmed. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please contact: Central 1 - [email protected] - 1.888.889.7878, option 2

The OREC0707 file is now available on the FTP server.

Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – [email protected] – 1.888.889.7878 (press 1)

Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - [email protected] - 1.888.889.7878, press 1

RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly. If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again. Should the issue persist, please contact Central 1 Support for further assistance. Central 1 - [email protected] - 1.888.889.7878, press

PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026). Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET). Central 1 - [email protected] - 1.888.889.7878, press 1

Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

The AIBC0624 file is now available in your organization's FTP folder. Central 1 - [email protected] - 1.888.889.7878, press 1

Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

The Unqualified clearing items for June 16 are now available on the FTP server.