Central 1 incident

RESOLVED: INC219484 – Wires Processing Latency

Notice Resolved View vendor source →

Central 1 experienced a notice incident on April 6, 2026 affecting Central 1 Services and Payment Services and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 04:15 PM UTC
Resolved
Apr 06, 2026, 05:37 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 06, 2026, 04:15 PM UTC

Affected components

Central 1 ServicesPayment ServicesTreasury Services

Update timeline

  1. investigating Apr 06, 2026, 04:15 PM UTC

    Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service. There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently. Fiserv has initiated an active investigation into the performance issue. A further update will be provided within the next hour. Central 1 - [email protected] - 1.888.889.7878, press 1

  2. resolved Apr 06, 2026, 05:37 PM UTC

    The latency issue impacting the wires repair queue has been resolved. There was no observed impact to incoming or outgoing wire processing during this morning’s event. Fiserv will continue their investigation into the underlying performance issue to support ongoing product stability. Central 1 – [email protected] – 1.888.889.7878, press 1