Central 1 incident
INC220280 - Incoming/outgoing wires not processing
Affected components
Update timeline
- investigating Apr 20, 2026, 12:15 PM UTC
Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires. Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET). Central 1 – [email protected] - 1.888.889.7878, press 1
- investigating Apr 20, 2026, 01:00 PM UTC
Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires. We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved. Central 1 – [email protected] - 1.888.889.7878, press 1
- identified Apr 20, 2026, 02:00 PM UTC
Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires. The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system. The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel. Central 1 – [email protected] - 1.888.889.7878, press 1
- identified Apr 20, 2026, 02:32 PM UTC
Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process. We continue to monitor the system and will send an update on system performance within the next hour. Central 1 – [email protected] - 1.888.889.7878, press 1
- resolved Apr 20, 2026, 02:49 PM UTC
After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing. Central 1 – [email protected] - 1.888.889.7878, press 1
Looking to track Central 1 downtime and outages?
Pingoru polls Central 1's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Central 1 reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Central 1 alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required