Central 1 incident

Resolved - INC217407 – Users unable to access FX notes

Central 1 experienced a notice incident on February 24, 2026 affecting Treasury Services, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2026, 06:53 PM UTC
Resolved: Feb 24, 2026, 10:58 PM UTC
Duration: 4h 4m
Detected by Pingoru: Feb 24, 2026, 06:53 PM UTC

Affected components

Treasury Services

Update timeline

investigating Feb 24, 2026, 06:53 PM UTC

Globex 2000 has notified Central1 they are experiencing system issues and users are receiving a “User has been disabled” or "Error. No branches assigned. Please contact administrator" message when trying to access the FX Notes application. Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1
resolved Feb 24, 2026, 10:58 PM UTC

Users can now access the FX Notes application. If your organization continues to experience access issues, contact Central 1 Support. Central 1 - [email protected] - 1.888.889.7878, press 1