Central 1 incident

INC220625 - BNC missed sending an AFT file in the morning exchange

Central 1 experienced a notice incident on April 27, 2026 affecting Payment Services, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 02:38 PM UTC
Resolved: Apr 27, 2026, 06:54 PM UTC
Duration: 4h 16m
Detected by Pingoru: Apr 27, 2026, 02:38 PM UTC

Affected components

Payment Services

Update timeline

identified Apr 27, 2026, 02:38 PM UTC

Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed. We will provide an update once we have received and processed the remaining BNC file. Central 1 – [email protected] – 1.888.889.7878, press 1
resolved Apr 27, 2026, 06:54 PM UTC

We have received this mornings missing AFT file from BNC. The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03. Central 1 – [email protected] – 1.888.889.7878, press 1