Central 1 incident

INC220029 - Teamsite 20 Component/Widget Outage

Notice Resolved View vendor source →

Central 1 experienced a notice incident on April 15, 2026 affecting Digital Banking Services and Incident Alerting, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 06:02 PM UTC
Resolved
Apr 15, 2026, 08:27 PM UTC
Duration
2h 24m
Detected by Pingoru
Apr 15, 2026, 06:02 PM UTC

Affected components

Digital Banking ServicesIncident Alerting

Update timeline

  1. investigating Apr 15, 2026, 06:02 PM UTC

    Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible. [email protected] - 1.888.889.7878, option 2

  2. investigating Apr 15, 2026, 06:41 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 15, 2026, 08:27 PM UTC

    Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.