Resolved after 2 hours 24 minutes, affecting Digital Banking Services and Incident Alerting, on April 15, 2026.
Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.
Affected components
Update timeline
- investigating Apr 15, 2026, 06:02 PM UTC
Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible. [email protected] - 1.888.889.7878, option 2
- investigating Apr 15, 2026, 06:41 PM UTC
We are continuing to investigate this issue.
- resolved Apr 15, 2026, 08:27 PM UTC
Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.
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