Central 1 incident
Resolved - INC217594 – Missing Cash Order Postings
Central 1 experienced a notice incident on March 2, 2026 affecting Payment Services, lasting 23h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 02, 2026, 06:30 PM UTC
Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files. The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up. We will provide further updates as soon as more information becomes available. Central 1 - [email protected] - 1.888.889.7878, press 1
- resolved Mar 03, 2026, 06:21 PM UTC
The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file. Contact Central 1 Support if you have any questions. Central 1 - [email protected] - 1.888.889.7878, press 1