Caseware Cloud incident
Data Analytics Platform, Degraded Performance for United States users
Caseware Cloud experienced a minor incident on August 6, 2025 affecting Data Analytics Platform, lasting 9h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 10:37 PM UTC
We are experiencing a Degraded Performance of our Data Analytics Platform in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Aug 06, 2025, 10:58 PM UTC
We are continuing to investigate this issue.
- identified Aug 06, 2025, 11:10 PM UTC
The source of the Data Analytics Platform Degraded Performance has been identified and we have found a potential solution.
- monitoring Aug 06, 2025, 11:37 PM UTC
Data Analytics Platform has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 06, 2025, 11:45 PM UTC
Data Analytics Platform monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.