Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for Asia Pacific users
Caseware Cloud experienced a minor incident on July 25, 2025 affecting SmartSync Cloud Service, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2025, 02:10 AM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 25, 2025, 02:22 AM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
- monitoring Jul 25, 2025, 02:41 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 25, 2025, 02:57 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.