Caseware Cloud incident

SmartSync Cloud Service, Major Outage for Asia Pacific users

Critical Resolved View vendor source →

Caseware Cloud experienced a critical incident on August 14, 2025 affecting SmartSync Cloud Service, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 02:06 AM UTC
Resolved
Aug 14, 2025, 02:50 AM UTC
Duration
44m
Detected by Pingoru
Aug 14, 2025, 02:06 AM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Aug 14, 2025, 02:24 AM UTC

    We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Aug 14, 2025, 02:33 AM UTC

    The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.

  3. monitoring Aug 14, 2025, 03:03 AM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved Aug 14, 2025, 03:19 AM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.