Caseware Cloud incident
Data Analytics, Degraded Performance for Canada, Europe and United States
Resolved after 1 hour 58 minutes, affecting Data Analytics Platform and Data Analytics Platform and 1 more, on October 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 23, 2026, 04:42 PM UTC
We are investigating an issue affecting Transactions functionality across multiple regions. Some users may experience issues accessing Transactions features, including transaction details and related information within their engagements. Our teams are actively working to restore normal functionality and implementing the necessary corrective actions. An update will be provided within the hour.
- identified Oct 23, 2026, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 23, 2026, 05:41 PM UTC
We are still implementing the fix. Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.
- monitoring Oct 23, 2026, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 06:40 PM UTC
This incident has been resolved.
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