Caseware Cloud incident
Cloud-based Engagement Solutions, Performance Degradation for all regions
Ongoing since 11:25 AM UTC, affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions and 1 more.
Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.
Affected components
Update timeline
- investigating Oct 29, 2026, 11:25 AM UTC
We are investigating an issue affecting the dimensions functionality. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
- identified Oct 29, 2026, 12:15 PM UTC
The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience.
- identified Oct 29, 2026, 01:49 PM UTC
Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.
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