CaptivateIQ Outage History

CaptivateIQ is up right now

CaptivateIQ had 16 outages in the last 2 years totaling 31h 24m of downtime — averaging 0.7 incidents per month.

There were 16 CaptivateIQ outages since October 9, 2025 totaling 31h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.captivateiq.com

Notice September 18, 2026

Degraded service for background processes

Detected by Pingoru
Sep 18, 2026, 04:48 PM UTC
Resolved
Sep 18, 2026, 05:46 PM UTC
Duration
58m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 3 updates
  1. investigating Sep 18, 2026, 04:48 PM UTC

    CaptivateIQ is currently experiencing degraded service for all background processes. Restoration work is in progress and expected to take 45 minutes.

  2. monitoring Sep 18, 2026, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 26, 2026

Audit Logs are processing slower than usual

Detected by Pingoru
Aug 26, 2026, 11:33 AM UTC
Resolved
Aug 26, 2026, 12:00 PM UTC
Duration
27m
Affected: Audit Logs
Timeline · 3 updates
  1. identified Aug 26, 2026, 11:33 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 26, 2026, 11:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 12:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2026

Intermittent Outages due to 3rd Party Issues

Detected by Pingoru
Jun 22, 2026, 02:22 PM UTC
Resolved
Jun 22, 2026, 05:50 PM UTC
Duration
3h 27m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginCaptivateIQ Marketing Site (captivateiq.com)ReportingCaptivateIQ Knowledge Center (support.captivateiq.com)Plan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 4 updates
  1. investigating Jun 22, 2026, 02:22 PM UTC

    CaptivateIQ, along with multiple other sites across the internet, are experiencing outages due to 3rd party issues. Our engineers are actively reviewing the outages and will provide further details as we uncover them.

  2. identified Jun 22, 2026, 02:37 PM UTC

    Cloudflare, one of our 3rd party providers, has reported outages on their side (https://www.cloudflarestatus.com/). Our team will continue monitoring their updates and align our Status Page accordingly. Until issues are resolved by Cloudflare, CaptivateIQ will continue to experience partial outages.

  3. monitoring Jun 22, 2026, 05:20 PM UTC

    Cloudflare has mitigated the majority of congestion, they are still monitoring results. Users should face little to no interruptions now!

  4. resolved Jun 22, 2026, 08:17 PM UTC

    The Cloudflare issues appear to have been resolved as of 10:50AM PT

Read the full incident report →

Major May 27, 2026

Issues with job processing in CaptivateIQ

Detected by Pingoru
May 27, 2026, 09:45 AM UTC
Resolved
May 27, 2026, 10:29 AM UTC
Duration
43m
Affected: Workbooks & Commission PlansData & ConnectionsPayoutsReportingWorkflow BuilderSandboxes
Timeline · 4 updates
  1. investigating May 27, 2026, 09:45 AM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 10:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

Job Processing Errors

Detected by Pingoru
Apr 14, 2026, 12:13 AM UTC
Resolved
Apr 14, 2026, 12:51 AM UTC
Duration
38m
Affected: Data & ConnectionsPayoutsReporting
Timeline · 2 updates
  1. identified Apr 14, 2026, 12:13 AM UTC

    We're currently implementing a fix for an issue that's affecting customer exports.

  2. resolved Apr 14, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Edits to Employee Attribute columns not saving

Detected by Pingoru
Mar 24, 2026, 10:29 PM UTC
Resolved
Mar 24, 2026, 11:03 PM UTC
Duration
34m
Affected: Workbooks & Commission Plans
Timeline · 4 updates
  1. investigating Mar 24, 2026, 10:29 PM UTC

    We are currently investigating this issue.

  2. identified Mar 24, 2026, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 11:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Degraded Performance - Date Fields Displaying "Invalid DateTime" in the Transformation Workbook UI

Detected by Pingoru
Mar 05, 2026, 11:05 PM UTC
Resolved
Mar 06, 2026, 12:05 AM UTC
Duration
1h
Affected: Workbooks & Commission Plans
Timeline · 6 updates
  1. investigating Mar 05, 2026, 11:05 PM UTC

    We are aware of an issue where date fields are displaying as "Invalid DateTime" in the UI for Transformed columns. There is no affect to your calculations, and statements/reports/payouts are also unaffected.

  2. identified Mar 05, 2026, 11:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 05, 2026, 11:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 05, 2026, 11:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 06, 2026, 12:05 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 06, 2026, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

What-if calculator degraded performance

Detected by Pingoru
Feb 20, 2026, 08:48 PM UTC
Resolved
Feb 20, 2026, 09:01 PM UTC
Duration
13m
Affected: Workbooks & Commission Plans
Timeline · 3 updates
  1. identified Feb 20, 2026, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 20, 2026, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Hierarchy pages are not loading

Detected by Pingoru
Feb 18, 2026, 06:50 PM UTC
Resolved
Feb 18, 2026, 07:33 PM UTC
Duration
42m
Affected: People & Hierarchies Management
Timeline · 3 updates
  1. identified Feb 18, 2026, 06:50 PM UTC

    The issue has been identified, and a fix is being implemented.

  2. monitoring Feb 18, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Employee Assumptions page loading issues

Detected by Pingoru
Feb 11, 2026, 07:13 PM UTC
Resolved
Feb 11, 2026, 07:20 PM UTC
Duration
7m
Affected: Workbooks & Commission Plans
Timeline · 2 updates
  1. monitoring Feb 11, 2026, 07:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Feb 11, 2026, 07:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Salesforce IDP + SSO Login Issuies

Detected by Pingoru
Feb 03, 2026, 06:35 PM UTC
Resolved
Feb 04, 2026, 12:59 AM UTC
Duration
6h 23m
Affected: User Login
Timeline · 4 updates
  1. investigating Feb 03, 2026, 06:35 PM UTC

    We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.

  2. identified Feb 03, 2026, 07:43 PM UTC

    We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660

  3. monitoring Feb 03, 2026, 11:09 PM UTC

    We're continuing to wait for Salesforce to resolve the incident.

  4. resolved Feb 04, 2026, 12:59 AM UTC

    Upstream incident is resolved

Read the full incident report →

Minor December 10, 2025

SSL Certificate Warnings

Detected by Pingoru
Dec 10, 2025, 07:55 PM UTC
Resolved
Dec 10, 2025, 08:44 PM UTC
Duration
49m
Affected: Payee User Interface
Timeline · 3 updates
  1. identified Dec 10, 2025, 07:55 PM UTC

    We are experiencing a misconfiguration with our SSL certificates as a result of a recent change. We are working on resolving this issue and expect it to be addressed within 30 minutes.

  2. monitoring Dec 10, 2025, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

CaptivateIQ might be unavailable due to 3rd party provider outage

Detected by Pingoru
Nov 18, 2025, 11:47 AM UTC
Resolved
Nov 18, 2025, 03:20 PM UTC
Duration
3h 32m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:47 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 18, 2025, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 12:43 PM UTC

    CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options.

  4. identified Nov 18, 2025, 01:19 PM UTC

    Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability.

  5. monitoring Nov 18, 2025, 01:28 PM UTC

    Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.

  6. resolved Nov 18, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Reports are not updating

Detected by Pingoru
Oct 22, 2025, 01:00 PM UTC
Resolved
Oct 22, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 05:55 PM UTC

    From 5:54 AM PDT to 7:40 AM PDT reports in CaptivateIQ were unable to be updated. This was caused by a configuration change at the infrastructure layer. The change was reverted to resolve the report updating issue. CaptivateIQ is now updating any and all reports that were impacted by this incident.

Read the full incident report →

Major October 20, 2025

Widespread service distruption

Detected by Pingoru
Oct 20, 2025, 09:30 AM UTC
Resolved
Oct 20, 2025, 09:15 PM UTC
Duration
11h 45m
Affected: Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceUser LoginReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit LogsCIQ AssistSandboxes
Timeline · 11 updates

Read the full incident report →

Major October 9, 2025

IP Validation Errors

Detected by Pingoru
Oct 09, 2025, 08:30 PM UTC
Resolved
Oct 09, 2025, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 09, 2025, 10:17 PM UTC

    From 1:50 to 2:50 PM PDT, CaptivateIQ presented errors to users on a wide number of operations, many of which contained the error "Enter a valid IPv4 or IPv6 address." This was caused by a bug in newly released code. CaptivateIQ rolled back the release as soon as monitoring detected the errors and are working to prevent this error from happening again.

Read the full incident report →