Brivo experienced a critical incident on July 23, 2025 affecting Brivo Access Mobile and Brivo Access United States Region and 1 more component, lasting 8h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Brivo Access MobileBrivo Access United States RegionBrivo Mobile PassAccess APIBrivo Access Europe RegionNotifications & EventsPartner Portal
Update timeline
- investigating Jul 23, 2025, 05:58 PM UTC
We are currently investigating an issue with Brivo API. Brivo Access, Brivo Mobile Applications, and API Integrations may not be performing normally.
- investigating Jul 23, 2025, 06:04 PM UTC
We are currently investigating an issue with Brivo API. Brivo Access, Brivo Mobile Applications, and API Integrations may not be performing normally.
- investigating Jul 23, 2025, 06:06 PM UTC
We are continuing to investigate this issue.
- identified Jul 23, 2025, 06:27 PM UTC
We are currently working on resolving high latency issues with our API.
- monitoring Jul 23, 2025, 06:56 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jul 24, 2025, 02:39 AM UTC
This incident has been resolved.