Brivo Outage History

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Pingoru has recorded 51 incidents for Brivo: 28 in the last 12 months and 5 in the last 90 days.

Source: status.brivo.com

51incidents recorded
28last 12 months
5last 90 days
5 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking Brivo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202632 of 720 (0%)
May 2026534 of 744 (5%)
June 202611 of 720 (0%)
July 202610 of 744 (0%)
August 202633 of 744 (0%)
September 202611 of 720 (0%)
October 2026122 of 520 (4%)

Incidents, newest first

Minor October 21, 2026 Degraded Performance -- Brivo Smart Home & Brivo Mobile Key 21h 44m Brivo Mobile Key, Brivo Smart Home

Started Oct 21, 2026, 03:24 PM UTC· resolved Oct 22, 2026, 01:09 PM UTC

  1. investigating Oct 21, 2026, 03:24 PM UTC

    We are currently investigating reports of degraded performance affecting Brivo Smart Home and Brivo Mobile. Users of these apps may experience increased latency or errors.

  2. resolved Oct 22, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 22, 2026 Brivo API Disruption 1h 6m Access API

Started Sep 22, 2026, 04:55 PM UTC· resolved Sep 22, 2026, 06:02 PM UTC

  1. investigating Sep 22, 2026, 04:55 PM UTC

    We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.

  2. monitoring Sep 22, 2026, 05:36 PM UTC

    We've identified an issue with database utilization affecting api access, and have implemented a fix.

  3. resolved Sep 22, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2026 Degraded Panel Communications 18m Brivo Panels

Started Aug 24, 2026, 10:52 PM UTC· resolved Aug 24, 2026, 11:10 PM UTC

  1. investigating Aug 24, 2026, 10:52 PM UTC

    We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

  2. identified Aug 24, 2026, 11:08 PM UTC

    We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

  3. resolved Aug 24, 2026, 11:10 PM UTC

    This was a brief interruption that has since recovered. Service is operating normally.

Read the full incident report →

Notice July 15, 2026 API Disruption –

Started Jul 15, 2026, 07:30 AM UTC· resolved Jul 15, 2026, 07:30 AM UTC

  1. resolved Jul 16, 2026, 05:13 PM UTC

    Normal operations have been restored for the Brivo API. Recently, an update was made that caused the API to return 400 Bad Request errors for requests containing extra, unsupported query parameters. We have rolled back to ensure your previously successful requests continue to work as expected. Incident occurred from 3:30AM ET to 5:20PM ET.

Read the full incident report →

Major June 1, 2026 Brivo Service Disruption 1h 17m Brivo Access Mobile, Brivo Access United States Region, Brivo Access Europe Region, Partner Portal

Started Jun 01, 2026, 06:24 PM UTC· resolved Jun 01, 2026, 07:41 PM UTC

  1. investigating Jun 01, 2026, 06:24 PM UTC

    We are currently investigating issues logging into Brivo applications.

  2. identified Jun 01, 2026, 07:00 PM UTC

    Brivo Login is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible. The issue has been identified and a fix is being implemented.

  3. monitoring Jun 01, 2026, 07:19 PM UTC

    A fix has been implemented by the service provider, and we are monitoring the results.

  4. resolved Jun 01, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026 Identified Issue with Assigning Brivo Mobile Passes 7h 40m Brivo Access United States Region

Started May 29, 2026, 03:37 PM UTC· resolved May 29, 2026, 11:17 PM UTC

  1. identified May 29, 2026, 03:37 PM UTC

    Assigning new mobile passes is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

  2. resolved May 29, 2026, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026 Identified issue with Brivo Smart Home - Entrata tenant synchronization issues 14m Brivo Smart Home

Started May 13, 2026, 08:54 PM UTC· resolved May 13, 2026, 09:08 PM UTC

  1. investigating May 13, 2026, 08:54 PM UTC

    We are currently investigating tenant synchronization issues with some Entrata properties.

  2. resolved May 13, 2026, 09:08 PM UTC

    This is a configuration issue

Read the full incident report →

Minor May 1, 2026 Brivo Smart Home Email Disruption 5h 12m Brivo Smart Home

Started May 01, 2026, 05:28 PM UTC· resolved May 01, 2026, 10:40 PM UTC

  1. identified May 01, 2026, 05:28 PM UTC

    We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.

  2. resolved May 01, 2026, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2026 Investigating issue with Brivo Smart Home 35m Brivo Smart Home

Started Apr 17, 2026, 05:35 AM UTC· resolved Apr 17, 2026, 06:11 AM UTC

  1. investigating Apr 17, 2026, 05:35 AM UTC

    We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

  2. identified Apr 17, 2026, 06:05 AM UTC

    We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

  3. monitoring Apr 17, 2026, 06:09 AM UTC

    We have taken steps to resolve this issue and we are continuing to monitor the results.

  4. resolved Apr 17, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026 Degraded Panel Communications and Events 1h 22m Mercury Panels, Notifications & Events

Started Mar 23, 2026, 01:24 PM UTC· resolved Mar 23, 2026, 02:47 PM UTC

  1. identified Mar 23, 2026, 01:24 PM UTC

    We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

  2. monitoring Mar 23, 2026, 02:21 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Mar 23, 2026, 02:47 PM UTC

    This incident has been resolved

Read the full incident report →

Minor March 11, 2026 Identified issue with Brivo Smart Home 1h 49m Brivo Smart Home

Started Mar 11, 2026, 09:29 AM UTC· resolved Mar 11, 2026, 11:18 AM UTC

  1. investigating Mar 11, 2026, 09:29 AM UTC

    We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

  2. identified Mar 11, 2026, 09:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 10:04 AM UTC

    We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time.

  4. resolved Mar 11, 2026, 11:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026 Panels not following Daylight Savings Time 5h 16m Brivo Panels

Started Mar 09, 2026, 06:09 PM UTC· resolved Mar 09, 2026, 11:26 PM UTC

  1. identified Mar 09, 2026, 06:09 PM UTC

    We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.

  2. monitoring Mar 09, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 09, 2026, 11:26 PM UTC

    This incident has been resolved

Read the full incident report →

Notice March 4, 2026 Admins with custom role unable to use Brivo Access –

Started Mar 04, 2026, 04:00 PM UTC· resolved Mar 04, 2026, 04:00 PM UTC

  1. resolved Mar 05, 2026, 08:27 PM UTC

    From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.

Read the full incident report →

Notice March 3, 2026 Toll-free Phone Numbers Unavailable 2h 42m

Started Mar 03, 2026, 07:39 PM UTC· resolved Mar 03, 2026, 10:22 PM UTC

  1. investigating Mar 03, 2026, 07:39 PM UTC

    We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.

  2. resolved Mar 03, 2026, 10:22 PM UTC

    All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience.

Read the full incident report →

Major February 18, 2026 Unable to Redeem Brivo Mobile Passes in EU 2h 56m Brivo Mobile Key, Brivo Access Europe Region

Started Feb 18, 2026, 11:30 AM UTC· resolved Feb 18, 2026, 02:26 PM UTC

  1. identified Feb 18, 2026, 12:20 PM UTC

    We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

  2. monitoring Feb 18, 2026, 01:46 PM UTC

    We have taken steps to resolve this issue and we are continuing to monitor the results.

  3. resolved Feb 18, 2026, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2026 Identified Issue with Brivo Access 6h 21m Brivo Access United States Region, Brivo Access Europe Region

Started Jan 21, 2026, 07:44 AM UTC· resolved Jan 21, 2026, 02:06 PM UTC

  1. investigating Jan 21, 2026, 07:44 AM UTC

    We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

  2. identified Jan 21, 2026, 07:45 AM UTC

    We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

  3. identified Jan 21, 2026, 08:42 AM UTC

    We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

  4. identified Jan 21, 2026, 09:36 AM UTC

    We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

  5. investigating Jan 21, 2026, 09:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 21, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 12, 2026 Issue with Brivo Wallet Pass 23h 52m

Started Jan 12, 2026, 01:30 PM UTC· resolved Jan 13, 2026, 01:22 PM UTC

  1. resolved Jan 15, 2026, 07:37 PM UTC

    We resolved an issue with being able to add Brivo Wallet Passes.

Read the full incident report →

Minor January 5, 2026 Delayed Access Events and Panel Changes 1h 32m Brivo Panels

Started Jan 05, 2026, 05:57 PM UTC· resolved Jan 05, 2026, 07:30 PM UTC

  1. investigating Jan 05, 2026, 05:57 PM UTC

    We are currently investigating an issue with Brivo Access. Users may experience latency related to panel changes and delayed events.

  2. identified Jan 05, 2026, 06:12 PM UTC

    We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

  3. monitoring Jan 05, 2026, 06:40 PM UTC

    We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

  4. resolved Jan 05, 2026, 07:30 PM UTC

    Events and panel commands are processing normally.

Read the full incident report →

Minor November 20, 2025 Problem viewing Eagle Eye recorded video 41m Video

Started Nov 20, 2025, 01:27 PM UTC· resolved Nov 20, 2025, 02:09 PM UTC

  1. investigating Nov 20, 2025, 01:27 PM UTC

    We are aware of an issue affecting the retrieval of recorded Eagle Eye video and are currently investigating

  2. monitoring Nov 20, 2025, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Eagle Eye Networks disruption 12h 23m Video

Started Nov 04, 2025, 01:49 PM UTC· resolved Nov 05, 2025, 02:12 AM UTC

  1. investigating Nov 04, 2025, 01:49 PM UTC

    We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.

  2. identified Nov 04, 2025, 02:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 05, 2025, 02:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025 Some Access pages returning errors. 2h 5m Brivo Access United States Region, Brivo Access Europe Region

Started Oct 29, 2025, 02:25 PM UTC· resolved Oct 29, 2025, 04:30 PM UTC

  1. identified Oct 29, 2025, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 29, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Access events delayed being ingested. 41m Notifications & Events

Started Oct 20, 2025, 04:14 AM UTC· resolved Oct 20, 2025, 04:55 AM UTC

  1. investigating Oct 20, 2025, 04:14 AM UTC

    We are currently investigating an issue where events are delayed in being ingested into Access.

  2. identified Oct 20, 2025, 04:37 AM UTC

    The issue has been identified and a fix has been implemented.

  3. monitoring Oct 20, 2025, 04:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 04:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025 Unable to add Wallet Passes on iOS devices in EU. 4h 53m Brivo Mobile Key

Started Sep 23, 2025, 01:20 PM UTC· resolved Sep 23, 2025, 06:13 PM UTC

  1. investigating Sep 23, 2025, 01:20 PM UTC

    We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.

  2. identified Sep 23, 2025, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 23, 2025, 06:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025 Some customers reporting blank page when logging into Brivo Access 1h 33m Brivo Access United States Region

Started Aug 06, 2025, 10:36 AM UTC· resolved Aug 06, 2025, 12:10 PM UTC

  1. investigating Aug 06, 2025, 10:36 AM UTC

    We are currently investigating customer reports that they are sent to a blank page after logging into Brivo Access.

  2. identified Aug 06, 2025, 11:03 AM UTC

    We are rolling back to the previous version of the Access release from this morning.

  3. monitoring Aug 06, 2025, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 12:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2025 Smart Home - Partial Outage 3h 52m Brivo Smart Home

Started Jul 28, 2025, 05:07 PM UTC· resolved Jul 28, 2025, 09:00 PM UTC

  1. investigating Jul 28, 2025, 05:07 PM UTC

    We are currently experiencing a partial outage affecting some Brivo Smart Home Gateways that rely on cell service. Gateways connected via Wi-Fi or Ethernet are not impacted. We're actively monitoring the situation with our cell service vendor.

  2. monitoring Jul 28, 2025, 08:34 PM UTC

    A fix has been implemented by our cell service vendor, and we are monitoring the results.

  3. resolved Jul 28, 2025, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →