Breach Secure Now! Outage History

A fix has been implemented and we are monitoring the results.

Microsoft is currently experiencing an outage affecting several of its services. Since the BSN platform integrates with Microsoft, certain features such as Single Sign-On (SSO), Active Directory (AD) Sync, Direct Mail Delivery, Catch Phish, and Microsoft Teams may be impacted. Our team is actively monitoring the BSN platform and will provide updates if conditions change or issues are identified. Microsoft is currently in the process of implementing a fix. If you are experiencing issues with the BSN platform after Microsoft services have been restored, please open a support ticket. Thank you for your patience and understanding.

The BSN portal is hosted on AWS, which experienced an outage between approximately 4:00 AM and 6:00 AM EST. As a result, the BSN portal and related services, including welcome and notification emails, were temporarily affected. AWS has implemented mitigation measures and is progressing toward full recovery. We are observing continued improvement across the BSN portal and affected systems. Our team will continue to monitor the situation closely to ensure full restoration and stability.

Our team has identified the root cause of the issue and developed a fix that has been deployed to production. After thorough testing, we have confirmed that the Active Directory sync functionality has been fully restored. We will continue to monitor system performance closely to ensure ongoing stability. Thank you for your patience and understanding while we addressed this issue.

We have implemented a permanent fix for the issue that prevented the deletion or archiving of inactive clients in the portal. The fix has been successfully deployed. Our team is following up with partners who have open support tickets related to this issue. We will continue to monitor the platform to ensure client management remains fully operational. Thank you for your patience while we worked to resolve this issue.

Microsoft will shut off their legacy Exchange Online Token in October. This change affects older Catch Phish deployments. Partners currently using the workaround (re-enabling Exchange Online Tokens) must upgrade to the latest version of Catch Phish from the Microsoft Add-on Store. Partners who have not yet acted and are just learning about this deadline also need to upgrade. Upgrades can be completed by following the instructions in the Help Center. Alternatively, partners can open a support ticket, and our team will assist with the deployment.

Our team has identified and resolved the issue that prevented partners from saving the Metadata URL during SSO configuration in the portal. The error message, “Failed to save Federated Login: Failed to save Metadata URL,” has been addressed, and the fix has been successfully deployed. We will continue monitoring the situation to ensure the feature remains fully operational. Thank you for your patience while we worked to resolve this.

A fix has been implemented and we are monitoring the results.

Earlier today, we received reports that users were unable to view Micro Training videos. This temporary issue was caused by an outage affecting our video hosting provider. The platform vendor has since resolved the issue, and Micro Training videos are once again accessible as normal. We will continue to monitor the situation. Thank you for your patience.

The issue preventing domains from being saved for Dark Web Monitoring has been resolved. Our engineering team will continue to monitor to ensure the feature remains fully operational. Thank you for your patience while we worked to address this.

As a reminder, phase 2 of our brand transition from PII & PHI Protect to Breach Secure Now is now complete. With this transition, users will begin receiving all emails, including Micro Training emails, from Breachsecurenow.com starting on Thursday, April 3rd. Previously, these emails came from the domains security-reminders.com, pii-protect.com, and phi-protect.com. We recommend using the email template below to remind your clients of this brand transition. Brand Transition Email Template: https://portal.breachsecurenow.com/#/marketingResources/PII%20to%20BSN%20Brand%20Transition?assetId=r9cz59f5kwnkps99rxs547g You can also visit the Marketing Resource Center for additional resources related to the brand transition.

A temporary fix has been discovered for the issue preventing Catch Phish from loading for some users. Once legacy tokens are enabled and Outlook is restarted, Catch Phish should function normally again. A link to the instructions for turning on legacy Exchange Online tokens and re-enabling Outlook add-ins is included below. Our team is currently working on a permanent fix. If you have any additional questions, please reach out to our Support team for assistance. Thank you for your patience and understanding. https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell

We’re in the final stages of testing a permanent fix for the issue preventing Catch Phish from loading for some users. Our team has been working diligently to ensure the upcoming solution is compatible with Microsoft’s evolving requirements. We expect to roll out the fix shortly. Thank you for your continued patience and partnership. We’ll provide another update as soon as the fix is live.

The permanent fix for the Catch Phish Email Plug-in issue is now available. Our team has completed testing and confirmed that the solution resolves the loading issue caused by Microsoft’s recent changes. Applying the fix requires removing the existing version of Catch Phish and re-deploying the updated version. Our Support team will be reaching out to those who have previously opened a ticket related to this issue. For those who have not opened a support ticket but would like detailed instructions on how to implement the permanent fix, please contact our Support team at [email protected]. Thank you for your patience and continued support as we worked toward a long-term solution.

A fix has been discovered for the issue with the disabling of weekly Micro Trainings/Newsletters that was impacting a small percentage of users. The issue will be resolved soon for those who have not already reset the value manually. We will continue to monitor the situation moving forward. Thank you for your patience.

A fix has been completed for the issue that was preventing a small number of Micro Training emails from being sent. The fix will be deployed today (February 11th). We will continue to monitor the situation moving forward.

The fix has been deployed for the issue preventing access to the Dark Web Remediation Training. The training is now accessible. We will continue to monitor the situation closely. Thank you for your understanding as we address this issue.

A fix has been deployed, and we are actively working to restore previous settings. Training courses can now be manually unpublished via the Training Configuration within the Partner Profile or at the individual client level if needed. We will continue to monitor the situation and provide updates as necessary. Thank you for your continued patience.

A fix has been deployed that enables the unpublishing of courses which were affected by this recent issue. This functionality is now available both at the client and partner profile levels. We continue to assess any impact this issue may have caused. Additionally, a temporary solution has been implemented to prevent recurrence. We anticipate deploying a permanent fix by Monday, January 6th. Thank you for your continued patience as we finalize these adjustments.