Breach Secure Now! Outage History

Breach Secure Now! had 33 outages in the last 2 years totaling 909h 50m of downtime — averaging 1.4 incidents per month.

There were 33 Breach Secure Now! outages since June 19, 2024 totaling 909h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.breachsecurenow.com

Minor January 2, 2025

Delay in ESS Update After Training Completion

Detected by Pingoru: Jan 02, 2025, 10:39 PM UTC
Resolved: Jan 16, 2025, 08:15 PM UTC
Duration: 13d 21h

Affected: Employee Secure Score (ESS)

Timeline · 8 updates

monitoring Jan 02, 2025, 10:39 PM UTC

We are aware of an issue where the Employee Secure Score (ESS) is not updating immediately for some users due to high traffic levels. This delay is expected to resolve shortly, and we will review performance enhancements to prevent future occurrences. We apologize for any inconvenience and appreciate your patience.
monitoring Jan 03, 2025, 02:39 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 03, 2025, 03:56 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 03, 2025, 10:11 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 06, 2025, 04:25 PM UTC

We are continuing to monitor for any further issues.
monitoring Jan 09, 2025, 09:31 PM UTC

A temporary fix is in progress to address the issue with the delayed updating of the Employee Secure Score (ESS) due to high traffic levels. We expect this fix to be implemented in the next few days. Additionally, we are developing a permanent solution. We apologize for any inconvenience this may cause and appreciate your patience.
monitoring Jan 15, 2025, 04:01 PM UTC

The fix for the issue with the delayed updating of the Employee Secure Score (ESS) has been deployed. We will continue to monitor the issue. Thank you for your patience.
resolved Jan 16, 2025, 08:15 PM UTC

The issue with the delayed updating of the Employee Secure Score (ESS) has been resolved. The ESS is now updating as expected. Thank you for your patience and understanding as we addressed this matter.

Read the full incident report →

Minor December 5, 2024

Micro Training Email Delay

Detected by Pingoru: Dec 05, 2024, 10:46 PM UTC
Resolved: Dec 07, 2024, 03:26 PM UTC
Duration: 1d 16h

Affected: Notifications

Timeline · 3 updates

identified Dec 05, 2024, 10:46 PM UTC

An issue was identified that prevented today’s Micro Training email from being sent. The issue is currently being resolved, and the Micro Training email will be delivered later than usual. We will provide updates as more information becomes available. Thank you for your patience.
monitoring Dec 06, 2024, 02:16 PM UTC

A fix has been implemented, and Micro Training email delivery has resumed. The majority of Micro Training emails will be sent today during normal sending hours. We will continue to monitor the incident moving forward.
resolved Dec 07, 2024, 03:26 PM UTC

This incident has been resolved. All delayed Micro Training emails have been sent. The root cause has been identified, and a fix will be deployed to prevent this issue from occurring in the future. Thank you for your patience as we addressed this matter.

Read the full incident report →

Minor November 1, 2024

SRA Questionnaire Loading Issue

Detected by Pingoru: Nov 01, 2024, 12:58 PM UTC
Resolved: Nov 05, 2024, 02:19 PM UTC
Duration: 4d 1h

Affected: Security/HIPAA Risk Assessments

Timeline · 3 updates

identified Nov 01, 2024, 12:58 PM UTC

The SRA Questionnaire page is not loading for some users. The issue has been identified and a fix is being implemented. Thank you for your patience.
monitoring Nov 01, 2024, 02:22 PM UTC

A fix has been successfully implemented, and the SRA Questionnaire page appears to be fully operational. We will continue to monitor the issue moving forward.
resolved Nov 05, 2024, 02:19 PM UTC

This incident has been resolved. We appreciate your patience and support as we addressed this matter.

Read the full incident report →

Major October 15, 2024

Microsoft Single Sign-On Issue

Detected by Pingoru: Oct 15, 2024, 07:02 PM UTC
Resolved: Oct 21, 2024, 09:47 PM UTC
Duration: 6d 2h

Affected: Portal Login

Timeline · 3 updates

identified Oct 15, 2024, 07:02 PM UTC

We have identified an issue with the Microsoft Single Sign-On (SSO) setup in the portal. Users are receiving an error message when redirected back to the portal after successfully logging into Microsoft. Our team is currently testing a fix for the issue. We will share further details as soon as they are available.
monitoring Oct 16, 2024, 02:14 PM UTC

A fix for the Microsoft Single Sign-On (SSO) issue has been deployed. Further testing for final verification is being completed. Thank you for your patience and support.
resolved Oct 21, 2024, 09:47 PM UTC

The issue with Microsoft Single Sign-On (SSO) has been resolved. We appreciate your patience and support as we addressed this matter.

Read the full incident report →

Major October 10, 2024

Dark Web Tab Issue

Detected by Pingoru: Oct 10, 2024, 03:42 PM UTC
Resolved: Oct 10, 2024, 08:21 PM UTC
Duration: 4h 38m

Affected: Dark Web Monitoring

Timeline · 2 updates

identified Oct 10, 2024, 03:42 PM UTC

We have identified an issue related to the Dark Web tab in the portal. Users are encountering an error message when trying to access the tab, and the buttons for adding domains are missing. Our team is actively working to resolve this issue and will share further details as soon as they are available. Thank you for your patience.
resolved Oct 10, 2024, 08:21 PM UTC

A fix has been implemented for the issue affecting the Dark Web tab. The tab is now fully operational. Thank you for your patience as we investigated this issue.

Read the full incident report →

Notice September 13, 2024

False Phishing Clicks Affecting Partners Using Barracuda Networks

Detected by Pingoru: Sep 13, 2024, 08:14 PM UTC
Resolved: Sep 25, 2024, 04:27 PM UTC
Duration: 11d 20h

Affected: Simulated Phishing

Timeline · 3 updates

identified Sep 13, 2024, 08:14 PM UTC

We have been made aware that some partners using Barracuda Networks are experiencing false click reports on our phishing simulation emails. This issue stems from a recent update to Barracuda’s email protection feature, Impersonation Protection, which conducts post-delivery scans. Unfortunately, this scanning process is unintentionally triggering clicks on phishing simulation emails from our platform. We are actively working to resolve this issue as quickly as possible. We appreciate your patience and understanding as we work toward a solution.
monitoring Sep 17, 2024, 07:31 PM UTC

We have developed a solution to address the false click reports caused by Barracuda's Impersonation Protection feature and are currently testing it in our environment. We will update you once this solution is deployed in production. Thank you for your continued patience as we finalize this resolution.
resolved Sep 25, 2024, 04:27 PM UTC

The fix designed to address false click reports from Barracuda's Impersonation Protection feature was successfully deployed to our production environment. We have implemented a filtering mechanism that excludes the implicated IP addresses associated with Barracuda’s Impersonation Protection. Please note that there may still be instances of clicks that could be legitimate or false positives from other email filtering services. If you suspect that your users are experiencing false positives, please contact our support team for assistance. Thank you for your patience and understanding as we worked with Barracuda to resolve this issue.

Read the full incident report →

Notice July 10, 2024

Resolved: Partial Disruption in Catch Phish Email Analysis Tool

Detected by Pingoru: Jul 10, 2024, 02:37 PM UTC
Resolved: Jul 09, 2024, 09:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 10, 2024, 02:37 PM UTC

We identified an issue with our Catch Phish email analysis tool, where results were not being returned during the SLAM analysis phase of the email's evaluation. Although this affected some emails, it did not impact any phishing simulations sent from our platform. Our team quickly addressed and resolved the issue, ensuring full functionality has been restored.

Read the full incident report →

Critical June 19, 2024

Homepage and Partner Resources Page Outage

Detected by Pingoru: Jun 19, 2024, 02:06 PM UTC
Resolved: Jun 19, 2024, 04:43 PM UTC
Duration: 2h 37m

Affected: Marketing Resources

Timeline · 3 updates

investigating Jun 19, 2024, 02:06 PM UTC

The Breach Secure Now homepage (www.breachsecurenow.com) and our Partner Resources page, which hosts our marketing content, are currently unavailable. We are actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.
identified Jun 19, 2024, 04:00 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jun 19, 2024, 04:43 PM UTC

The issue affecting the Breach Secure Now homepage (www.breachsecurenow.com) and our Partner Resources page, which hosts our marketing content, has been resolved. Both pages are now fully operational. Thank you for your patience during this downtime.

Read the full incident report →