Breach Secure Now! incident

Microsoft Desktop Apps Issue Impacting Catch Phish and BSN Teams App

Minor Resolved View vendor source →

Breach Secure Now! experienced a minor incident on November 4, 2025 affecting Integrations and Catch Phish, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 05:38 PM UTC
Resolved
Nov 06, 2025, 09:01 PM UTC
Duration
2d 3h
Detected by Pingoru
Nov 04, 2025, 05:38 PM UTC

Affected components

IntegrationsCatch Phish

Update timeline

  1. identified Nov 04, 2025, 05:38 PM UTC

    We have identified an issue preventing some users from accessing Catch Phish and the BSN Microsoft Teams app on desktop. Affected users may see an error message stating that their email address is not recognized. These issues appear to be isolated to desktop applications. Our team has identified the issue and is working on a fix. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding as we work toward resolving this issue.

  2. identified Nov 05, 2025, 08:39 PM UTC

    Update: A fix has been developed and is currently being tested. We will provide an update once the fix has passed QA and deployed to production. Thank you again for your patience and understanding as we resolve this issue.

  3. resolved Nov 06, 2025, 09:01 PM UTC

    Update: A fix has been developed and deployed to both the Microsoft Teams Application and Catch Phish. Notes: An error occurred when decoding certain security tokens from Microsoft. Thank you for your patience and understanding as we resolved the issue.