Simulated Phishing Processing Issue

Update timeline

1. identified Sep 15, 2025, 03:51 PM UTC

   We have identified an issue with our simulated phishing system that is causing delays in processing emails in the queue. As a result, simulated phishing emails are taking longer than expected to be sent out. Our team is actively working on a fix and will provide updates as soon as more information is available. We appreciate your patience and understanding as we resolve this matter.

2. identified Sep 19, 2025, 04:47 PM UTC

   We have implemented a workaround for phishing campaigns stuck in the queue and are working towards a permanent solution. For any partners who have not already opened a support ticket reporting their stuck phishing campaigns, please open a ticket and we will apply the workaround. Thank you for your patience as we address this matter.

3. resolved Oct 27, 2025, 08:53 PM UTC

   The issue causing simulated phishing emails to remain in queue status has been resolved. Following the deployment of a fix earlier this month, our team has confirmed that phishing emails are now being sent out as expected. Some residual configuration-related issues may still occur. If you continue to experience any problems, please open a support ticket, and our team will assist on a case-by-case basis. Thank you for your patience and understanding as we resolved this matter.