Breach Secure Now! experienced a major incident on September 15, 2025 affecting Simulated Phishing, lasting 42d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 15, 2025, 03:51 PM UTC
We have identified an issue with our simulated phishing system that is causing delays in processing emails in the queue. As a result, simulated phishing emails are taking longer than expected to be sent out. Our team is actively working on a fix and will provide updates as soon as more information is available. We appreciate your patience and understanding as we resolve this matter.
- identified Sep 19, 2025, 04:47 PM UTC
We have implemented a workaround for phishing campaigns stuck in the queue and are working towards a permanent solution. For any partners who have not already opened a support ticket reporting their stuck phishing campaigns, please open a ticket and we will apply the workaround. Thank you for your patience as we address this matter.
- resolved Oct 27, 2025, 08:53 PM UTC
The issue causing simulated phishing emails to remain in queue status has been resolved. Following the deployment of a fix earlier this month, our team has confirmed that phishing emails are now being sent out as expected. Some residual configuration-related issues may still occur. If you continue to experience any problems, please open a support ticket, and our team will assist on a case-by-case basis. Thank you for your patience and understanding as we resolved this matter.