Breach Secure Now! incident
Issue Deleting or Archiving Inactive Clients
Resolved after 15 days 21 hours, affecting User Management, on September 29, 2025.
The issue preventing the deletion or archiving of inactive clients has been resolved. Thank you for your patience as we addressed this matter.
Affected components
Update timeline
- investigating Sep 29, 2025, 09:02 PM UTC
An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed. Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Oct 08, 2025, 03:02 PM UTC
We have implemented a permanent fix for the issue that prevented the deletion or archiving of inactive clients in the portal. The fix has been successfully deployed. Our team is following up with partners who have open support tickets related to this issue. We will continue to monitor the platform to ensure client management remains fully operational. Thank you for your patience while we worked to resolve this issue.
- resolved Oct 15, 2025, 06:41 PM UTC
The issue preventing the deletion or archiving of inactive clients has been resolved. Thank you for your patience as we addressed this matter.
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