Breach Secure Now! incident

Issue Deleting or Archiving Inactive Clients

Minor Resolved View vendor source →

Breach Secure Now! experienced a minor incident on September 29, 2025 affecting User Management, lasting 15d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 09:02 PM UTC
Resolved
Oct 15, 2025, 06:41 PM UTC
Duration
15d 21h
Detected by Pingoru
Sep 29, 2025, 09:02 PM UTC

Affected components

User Management

Update timeline

  1. investigating Sep 29, 2025, 09:02 PM UTC

    An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed. Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.

  2. monitoring Oct 08, 2025, 03:02 PM UTC

    We have implemented a permanent fix for the issue that prevented the deletion or archiving of inactive clients in the portal. The fix has been successfully deployed. Our team is following up with partners who have open support tickets related to this issue. We will continue to monitor the platform to ensure client management remains fully operational. Thank you for your patience while we worked to resolve this issue.

  3. resolved Oct 15, 2025, 06:41 PM UTC

    The issue preventing the deletion or archiving of inactive clients has been resolved. Thank you for your patience as we addressed this matter.