Breach Secure Now! incident

User Screen Name Edits Not Saving

Minor Resolved View vendor source →

Breach Secure Now! experienced a minor incident on May 29, 2025 affecting User Management, lasting 75d 22h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 02:35 PM UTC
Resolved
Aug 13, 2025, 01:11 PM UTC
Duration
75d 22h
Detected by Pingoru
May 29, 2025, 02:35 PM UTC

Affected components

User Management

Update timeline

  1. investigating May 29, 2025, 02:35 PM UTC

    We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged. Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.

  2. resolved Aug 13, 2025, 01:11 PM UTC

    This incident has been resolved.