Breach Secure Now! incident

Billing Report Access for Certain Roles

Minor Resolved View vendor source →

Breach Secure Now! experienced a minor incident on January 22, 2026 affecting Reporting, lasting 76d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:55 PM UTC
Resolved
Apr 08, 2026, 04:20 PM UTC
Duration
76d 1h
Detected by Pingoru
Jan 22, 2026, 02:55 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Jan 22, 2026, 02:55 PM UTC

    We are currently aware of an issue where users with specific roles that have billing access enabled are still unable to view billing reports as expected. Our team is actively working to identify and resolve the root cause of this issue. Workaround: Partner Admins and Manager Admins are still able to access billing reports normally. Our Operations team can also assist in providing billing reports upon request. We apologize for any inconvenience this may cause and appreciate your patience while we work toward a resolution. Further updates will be shared as progress is made.

  2. identified Mar 17, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 08, 2026, 04:20 PM UTC

    This incident has been resolved.