Brandwatch incident
[Consumer Research & Listen] Users may be unable to access the platform
Resolved after 3 hours 1 minute, affecting Consumer Research Application and Influence Platform and 1 more, on November 18, 2025.
We are continuing to monitor for any further issues.
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Affected components
Update timeline
- monitoring Nov 18, 2025, 12:11 PM UTC
We have identified a Cloudflare issue that may impact users from accessing Consumer Research and Listen via signin.brandwatch.com, which produces a 500 Internal Server error if the user is not already logged into the platform. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- monitoring Nov 18, 2025, 12:34 PM UTC
We have an update on the ongoing Cloudflare situation. Due to the wider Cloudflare disruption, all Brandwatch platforms are currently impacted. This includes Social Media Management, Consumer Research and Influence. Users may experience difficulty accessing the platform or face intermittent errors. Our teams are actively monitoring the situation and remain in close contact with Cloudflare while we work toward full restoration. We will continue to keep this page updated as new information becomes available.
- monitoring Nov 18, 2025, 12:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 03:12 PM UTC
This incident has been resolved.
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