Brandwatch incident

[Consumer Research & Listen] Users may be unable to access the platform

Critical Resolved View vendor source →

Brandwatch experienced a critical incident on November 18, 2025 affecting Consumer Research Application and Influence Platform and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 1m
Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC

Affected components

Consumer Research ApplicationInfluence PlatformPlatformListen

Update timeline

  1. monitoring Nov 18, 2025, 12:11 PM UTC

    We have identified a Cloudflare issue that may impact users from accessing Consumer Research and Listen via signin.brandwatch.com, which produces a 500 Internal Server error if the user is not already logged into the platform. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.

  2. monitoring Nov 18, 2025, 12:34 PM UTC

    We have an update on the ongoing Cloudflare situation. Due to the wider Cloudflare disruption, all Brandwatch platforms are currently impacted. This includes Social Media Management, Consumer Research and Influence. Users may experience difficulty accessing the platform or face intermittent errors. Our teams are actively monitoring the situation and remain in close contact with Cloudflare while we work toward full restoration. We will continue to keep this page updated as new information becomes available.

  3. monitoring Nov 18, 2025, 12:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 03:12 PM UTC

    This incident has been resolved.