Blackboard experienced a minor incident on October 20, 2025 affecting Illuminate, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:43 AM UTC
Due to a recent outage with our third-party provider, Illuminate has partially recovered. Our team is actively investigating, but it appears some clients' data refresh tasks were missed during that period. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.
- identified Oct 21, 2025, 02:14 PM UTC
Our team is continuing to address the remaining issues following the recent outage. At this time, all Illuminate functionality, including the user interface, has been fully restored. We are aware that Course reports in Original courses are still unavailable and that a small number of clients may not yet see refreshed data. We expect these issues to be resolved later today. Thank you for your patience as we complete the final steps.
- resolved Oct 22, 2025, 02:44 PM UTC
This incident has been resolved and it was observed that clients are operating normally.